AXA worldwide travel insurance
Important information
Cover for any medical conditions under this policy: you may need to declare these, agree cover with AXA and an additional premium may apply. If this affects you contact AXA directly to find out more.
If you have a serious or life threatening pre existing medical condition, the Money and Pensions Service (MaPS) has launched a new directory listing firms which could offer travel insurance for you. For more information access this directory here or phone MaPS on 0800 138 7777 (Mon – Fri 8am to 6pm). If this is relevant to you, please consider whether the travel insurance that comes with this account is the right one for you.
- AXA Worldwide travel insurance including Winter Sports for you and your family (if eligible), for up to 45 consecutive days per trip (for Winter Sports maximum 31 days cover in any calendar year).
- There is no limit on the number of trips each year.
- Covers UK leisure travel when 2 or more consecutive nights accommodation is booked. All cover ceases on the account holders 80th birthday - so long as the account holder is under 80 their spouse, partner or civil partner will also be covered until they reach 80. Children must be under 18 or under 24 if in full time education and must travel with the account holder, spouse partner or civil partner or a responsible adult.
- Medical conditions that you and anyone to be covered have, or have had, if they are not all on the ‘No Screen Conditions’ list must be declared and cover agreed with the insurer (there may be an additional premium if the insurer agrees to cover the condition(s))
- There is no cover if travelling against the advice of the Foreign, Commonwealth & Development Office (FCDO) or other regulatory authority
- There is no cover if you cannot travel or choose not to travel because the FCDO, or any other equivalent government body in another country advises against travel due to a pandemic
- Your cover is comprehensive, and includes:
- Emergency medical cover (up to £10,000,000).
- Cancellation or curtailment cover (up to £5,000).
- Personal accident cover (up to £30,000).
- Baggage cover (up to £2,500 (valuables up to £500 in total)).
- Travel disruption cover (up to £5,000).
£75 excess per claim per incident may apply.
Keep in mind the cover is provided whilst you are a United Kingdom resident and are registered with a medical practitioner in the United Kingdom.
Read the policy document for full details and exclusions (PDF)opens in a new tab.
Claims and assistance
If you’re abroad and you need assistance, you can call our 24-hour assistance helpline on +44 1633 815 819.
If you need to make a claim, all you need to do is call Gold Membership Services on 0345 850 5056 or log on to the Lloyds Bank travel insurance website.
AA Breakdown Cover
- Roadside Assistance: assistance at the roadside if you’ve broken down more than a quarter of a mile from home. If your vehicle can’t be fixed at the roadside, you’ll be taken to the AA’s choice of relevant local repairer or local destination of your choice, provided it is no further.
- Accident Management: the AA assists you in arranging the repair, recovery and claim processing for vehicles following an accident or vandalism where you’re claiming under your motor insurance.
Read the policy document for full details and exclusions (PDF)opens in a new tab.
Assistance and emergencies
If you break down on the road, call the AA directly on 0800 107 0011 or Gold Membership Services on 0345 850 5056. For Accident Management support, call 0800 374 347.
Mobile phone insurance
Your insurance, administered by Lifestyle Services Group Limited (LSG) and underwritten by Assurant General Insurance Limited, covers one phone for sole Gold Account holders, and two phones for joint accounts.
- It covers phones worldwide up to a maximum individual value of £2,000, including VAT.
- It covers the cost of replacing the phone in the event of loss or theft, or the cost of repairing (or replacing where the phone cannot be repaired).
- It covers the cost of unauthorised network charges (calls, data, etc.) from the point your mobile phone is lost or stolen and for up to 24 hours after discovery of the loss or theft made up to £1,500 including VAT for contract phones, and up to £450 including VAT for prepay phones.
Keep in mind unauthorised network charges are only covered in the event of a successful loss/theft claim.
Keep in mind you’ll need to pay a contribution of £100 each time you make a successful claim (this is the excess).
Read the policy document for full details and exclusions (PDF)opens in a new tab.
It’s recommended that you register your phone details as it may help simplify the process for any claims you might have to make in the future. You only need to call us in the event of a claim in which we will register the details of your phone. Follow these steps to register your mobile phone through Internet Banking:
- Log on to Internet Banking
- Select the ‘More actions’ button on your Gold Account
- Then select ‘View account benefits’ found under the ‘Account information and benefits menu’
- You can register your phone under the ‘Mobile phone insurance’ section
You can make a claim by calling Gold Membership Services on 0345 850 5056
Card Loss Assistance
Card Loss Assistance is provided by Citymain Administrators Ltd. Registered in England and Wales company number 03979666. Registered office: Enterprise House, Isambard Brunel Road, Portsmouth, PO1 2RX.
Keep in mind no insurance cover is included with this service which means it does not provide any cover for any financial loss incurred due to the loss or theft of cards.
- With one call day or night to 0345 850 5056, Citymain can request card issuers cancel all financial cards and issue replacements.
- You can register the cards for your family if they live with you.
- You can also securely register your passport and driving licence numbers with Citymain for easy access should you lose them.
- Please note contact in relation to this service can only be made by the account holder.
Read the policy document for full details and exclusions (PDF)opens in a new tab.
We recommend you register your cards with Card Loss Assistance. Call Gold Membership Services on 0345 850 5056.