Use your debit card to pay for anything from a cup of coffee to a holiday.
A debit card is a payment card that allows you to make transactions online and in shops for any number of goods and services, and takes payment directly from your bank account. Millions of people use debit cards, and you get one with most Lloyds Bank current accounts.
With a debit card, you can:
Many debit cards are now contactless, which makes paying for everyday things even easier.
If your debit card is lost or stolen, call:
Alternatively, you can log on to Internet Banking to report your card as lost or stolen.
If your card is declined, you have unrecognised transactions, or you need a new PIN, call:
If you are registered for Internet Banking you can log on to order replacement cards and PINs.
Your debit card is the easy way to pay for most things, all over the UK.
The amount you can withdraw at a Cashpoint or other cash machines is £500 per day if you hold a Lloyds Bank debit card.
Use your Visa debit card for shopping and cash withdrawals abroad, just as you do at home, wherever you see the Visa symbol. There are fees for using your debit card abroad. See full details on debit card charges.
Just a few reasons for using your debit card abroad:
You can use your debit card to withdraw money at a cash machine or over the counter at any bank displaying the Visa symbol. You can withdraw money up to your limit in sterling as long as you have cleared available funds in your account. You’ll need to know your PIN and have some ID (a valid passport will do) when you withdraw money from a bank.
You no longer have to tell us when you are travelling abroad. Our fraud and security systems are always on the lookout for suspicious activity on your accounts meaning you can relax when you are away making going abroad stress free.
If you use Internet Banking, you can sign up for Save The Change®. It’s such an easy way to save that you don’t have to do anything. Every time you use your debit card, the amount you spend will be rounded up to the nearest pound, and the difference is transferred into your eligible Lloyds Bank savings account.
We’re always working hard to make sure your Lloyds Bank Visa debit card has the latest security and fraud prevention features.
If our systems pick up spending patterns on your account that might indicate fraud, we have measures in place to keep your money safe. Usually, our automated telephone service will call you so you can confirm that you made the purchase – and if you think it’s fraudulent, our operators are ready to help.
If we can’t reach you we may ask the person you’re paying to perform extra checks, or, exceptionally, we may stop further purchases until we are sure it is you. To make sure we can contact you, please ensure we have your up-to-date mobile or best contact number by calling 0345 300 0000.
As soon as we’re aware of fraud our expert operators will put a stop to it. We’ll ensure you are reimbursed for any losses incurred through no fault of your own. We will also send you a new card as soon as possible.
Rarely, a fraudster may try to call you pretending to be from Lloyds Bank. We will never ask you to divulge, in full, any passwords or sensitive account information. If you are ever in doubt about the authenticity of a call, or have questions about our automated calling service, please call us.
If you’re calling from outside the UK, you might be charged, so remember to check the published tariff of the telephone service provider before you dial.
What you can do to help minimise the risk of fraud
With these tips in mind, you should be protected from becoming a victim of fraud. Remember to always stay vigilant when using your debit card.
These lines are available 24/7.
Not all Telephone Banking services are available 24 hours a day, seven days a week. Please speak to an adviser for more information.