Have peace of mind when you’re on holiday with travel insurance that covers you.
If you’re a Platinum, Premier, Gold or Silver account customer, please read our FAQs (PDF) for more information about the travel insurance which comes with your account and COVID-19. You can also use our handy travel disruption tool, for help if your travel has been disrupted.
If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is underwritten by AXA Insurance UK plc.
All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open.
Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end.
Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the Silver welcome pack (PDF)pdf opens in new window for full details of any exclusions.
Some important exclusions
You can log your claim with AXA online here. You can also make a claim by calling AXA on 0345 603 1839 (lines open 24/7) if you’re in the UK. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Please have your membership number at hand – this is your sort code and account number.
Feel free to call us if you have any questions about your account.
If you have a Gold, Platinum or Premier Account, the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is underwritten by AXA Insurance UK plc.
All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Subject to continued eligibility, you and your family are covered for worldwide travel as long as your Lloyds Bank Gold, Platinum or Premier account is open.
Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Medical Practitioner in the UK where all trips must start and end.
Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the relevant policy document for full details of any exclusions.
Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below.
Lines are open Mon-Sat 8am-8pm and Sun 9am-5pm
£75 excess per claim per incident may apply
|
Packaged Bank Account |
Gold |
Platinum |
Premier |
|---|---|---|---|
Packaged Bank AccountIs this account available to new customers? |
GoldNo |
PlatinumYes |
PremierNo |
Packaged Bank AccountFamily/Winter sports cover |
GoldYes |
PlatinumYes |
PremierYes |
Packaged Bank AccountMaximum trip duration (in consecutive days) |
Gold45 |
Platinum45 |
Premier62 |
There is a maximum of 31 days cover in any calendar year for Winter Sports.
You can log your claim with AXA online here. You can also make a claim by calling AXA on 0345 603 1839 (lines open 24/7) if you’re in the UK. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Please have your membership number at hand – this is your sort code and account number.
Feel free to call us if you have any questions about your account.
You can find out more information about your travel insurance, or make a claim using the appropriate membership numbers below.
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.