Packaged Bank Account Travel Insurance
Have peace of mind when you’re on holiday with travel insurance that covers you.
If you’re a Platinum, Premier, Gold or Silver account customer, please read our FAQs (PDF, 145KB) for more information about the travel insurance which comes with your account and COVID-19. You can also use our handy travel disruption tool, for help if your travel has been disrupted.
Existing customers
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If you have a Silver Account the account comes with European Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is underwritten by AXA Insurance UK plc.
Am I eligible for cover?
All cover under the policy stops on the account holders 65th birthday - as long as the account holder is under 65, their spouse, civil partner or partner will be covered until they reach 65 years of age. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Subject to continued eligibility, you and your family are covered for travel within Europe as long as your Silver account is open.
Keep in mind the cover is provided only if you will be living in the United Kingdom for at least six months during each 12 month period where all trips must start and end.
Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the Silver welcome pack (PDF, 1.7MB) for full details of any exclusions.
What does my insurance come with?
- Covers certain Winter Sports
- Covers UK leisure travel when two or more consecutive nights’ accommodation is booked
- Comprehensive cover including:
- Emergency medical cover (up to £10,000,000)
- Cancellation or curtailment cover (up to £5,000)
- Personal accident cover (up to £30,000)
- Baggage cover (up to £2,500, £500 of which for valuables)
- Travel disruption cover (up to £5,000).
- Multi-trip European travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children).
Some important exclusions
- The standard maximum trip duration is 45 consecutive days (for Winter Sports maximum 31 days cover in any calendar year)
- £75 excess per claim per incident may apply
How do I make a claim?
You can log your claim with AXA online. You can also make a claim by calling AXA on 0345 603 1839 (lines open 24/7) if you’re in the UK. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Please have your membership number at hand – this is your sort code and account number.
If you want any other help or information
Feel free to call us if you have any questions about your account.
- Silver Account: 0345 603 1839
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If you have a Gold, Platinum or Premier Account, the account comes with Worldwide Travel Insurance for you and your family (if eligible) including Winter Sports. This insurance policy is underwritten by AXA Insurance UK plc.
Am I eligible for cover?
All cover under the policy stops on the account holders 80th birthday - as long as the account holder is under 80, their spouse, civil partner or partner will be covered until they reach 80 years of age. Children must be under 18 or under 24 if in full time education and must travel with the account holder, their spouse, partner, civil partner or a responsible adult. Subject to continued eligibility, you and your family are covered for worldwide travel as long as your Lloyds Bank Gold, Platinum or Premier account is open.
Keep in mind there is only cover for losses suffered whilst you are a UK, Channel Islands or Isle of Man resident and are registered with a Medical Practitioner in the UK where all trips must start and end.
Medical conditions that you or your family have (or have had), which are not all on the ‘No Screen Conditions’ list in your policy document are not covered by this policy. To see if these can be covered you must call the insurer declaring all medical conditions, including those on the list and an extra cost may apply. Before you book a trip you also need to let the insurer know of any new conditions or changes to existing ones. Please refer to the relevant policy document for full details of any exclusions.
Once your account has been opened should you wish to notify the insurer of any medical conditions please call the appropriate number below.
- Gold Account: 0345 850 5056
- Platinum Account: 0345 850 5300
- Premier Account: 0345 604 0440
Lines are open Mon-Sat 8am-8pm and Sun 9am-5pm
What does my insurance come with?
- Covers certain Winter Sports
- Covers UK leisure travel when two or more consecutive nights’ accommodation is booked
- Comprehensive cover including:
- Emergency medical cover (up to £10,000,000)
- Cancellation or curtailment cover (up to £5,000)
- Personal accident cover (up to £30,000)
- Baggage cover (up to £2,500, £500 of which for valuables)
- Travel disruption cover (up to £5,000).
- Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children).
£75 excess per claim per incident may apply
What does my insurance come with?
Packaged Bank Account
Gold
Platinum
Premier
Packaged Bank Account
Is this account available to new customers?
Gold
No
Platinum
Yes
Premier
No
Packaged Bank Account
Family/Winter sports cover
Gold
Yes
Platinum
Yes
Premier
Yes
Packaged Bank Account
Maximum trip duration (in consecutive days)
Gold
45
Platinum
45
Premier
62
There is a maximum of 31 days cover in any calendar year for Winter Sports.
How do I make a claim?
You can log your claim with AXA online. You can also make a claim by calling AXA on 0345 603 1839 (lines open 24/7) if you’re in the UK. If you’re outside the UK, call the 24-hour assistance helpline on +44 1633 815 819. Please have your membership number at hand – this is your sort code and account number.
If you want any other help or information
Feel free to call us if you have any questions about your account.
- Gold Account: 0345 850 5056
- Platinum Account: 0345 850 5300
- Premier Account: 0345 604 0440
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You can find out more information about your travel insurance, or make a claim using the appropriate membership numbers below.
- Silver Account: 0345 603 1839
- Gold Account: 0345 850 5056
- Platinum Account: 0345 850 5300
- Premier Account: 0345 604 0440
- 24-hour assistance helpline (outside the UK): +44 1633 815 819.
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- Silver AXA Travel Insuranceopens in a new window (pdf, 1.8 MB)
- Gold AXA Travel Insuranceopens in a new window (pdf, 4.4 MB)
- Platinum AXA Travel Insuranceopens in a new window (pdf, 4.7 MB)
- Premier AXA Travel Insuranceopens in a new window (pdf, 4.6 MB)
Financial Services Compensation Scheme
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
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