Worried about paying your mortgage? We have various ways that we can help you.
We appreciate you might have questions about Brexit, and what this means for your banking.
We’ve put together some information below which we hope will help you. It covers some of the most common questions that we’ve had about Brexit and banking.
The information is for customers who live in the UK. If you live in a EU country, we’ll be in touch directly if there are any changes to the products and services you have with us.
The frequently asked questions below are up to date with the latest information as at the end of the transition period 31st December 2020. We’ll continue to update them if anything changes.
Customers living in the UK should not see any significant changes to how their banking products and services work. For customers living in certain EU countries, however, we will not be able to provide some UK banking products and services after 31st December 2020. We have contacted customers whose accounts or services are impacted.Back to top
The EU currently consists of:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.Back to top
The EEA includes EU countries and also Iceland, Liechtenstein and Norway.Back to top
Yes. At present, products and services for UK residents will remain the same. You can continue to use our banking and insurance services as you currently do.
After 31st December 2020, we will not be able to provide some UK banking and insurance products and services to customers living in some EU countries. We have contacted customers whose accounts or services are impacted by this.Back to top
Yes. You continue to be protected through current legislation, and our internal policies. Your data will continue to be held in the most secure way.
No, you can still access and use your existing banking products and services in exactly the same way.
After 31st December 2020, however, we will not be able to provide some UK banking and insurance products and services to customers living in some EU countries. We have contacted customers whose accounts or services are impacted by this.
At present we don’t anticipate any changes to how you make and receive valid payments to and from these countries.Back to top
If you move outside the UK in the future, you must let us know. Most customers will be able to continue to hold their UK banking product. For customers living in certain EU countries, however, we will not be able to provide some UK banking products and services after 31st December 2020. We have contacted customers whose accounts or services are impacted by this.
No, this feature applies across the world so we do not anticipate any change.Back to top
Nothing has changed. There is no immediate impact on your ability to complete Balance Transfers or Money Transfers.Back to top
We will continue to accept payments to your credit card account from abroad.
Yes. The current method of currency exchange does not change.Back to top
Yes. You shouldn’t have any issues. The current method of currency exchange does not change.Back to top
Yes. If you're a UK resident, the use of ATMs and how you use your cards to pay for goods or services doesn’t change.
If your travel plans are cancelled, curtailed, disrupted or delayed by your travel agent, tour operator or public transport operator after 31st December 2020 due to Brexit, there may be cover under your travel policy for certain pre-paid costs, if you can’t get a refund from the travel provider or any other source.
Please refer to your Welcome Pack for full details of the circumstances covered, what to do in this situation and the policy conditions limitations and exclusions that apply.
No. Internet Banking is not affected.
You can also continue to access your bank account through our mobile app, if you have it.Back to top
Generally our savings accounts are only available to UK residents, though our Cash ISAs are also available to Crown employees serving overseas, their spouse or civil partner and, in the case of Junior ISAs, their dependant.
Your deposits and investments continue to be protected by the Financial Services Compensation Scheme.
The Prudential Regulation Authority and Financial Conduct Authority remain our primary regulators.
You can continue to use our banking and insurance services as you currently do.
There are no changes to our mortgage products, rates or services.Back to top
If you are a UK permanent resident, and have a primary registered UK address you will be able to make a mortgage application.Back to top
If you are able to maintain your payments then you will be able to renew your mortgage rate subject to standard policy conditions. However, if you are experiencing difficulty in meeting your monthly mortgage payments you should contact our Payment Assistance Line (PAL) for help.
Yes, you are legally bound by the terms and conditions that you signed when taking your loan, this includes making the contractual monthly repayments in pounds sterling. If you wish to repay your loan there are a number of options to allow you to do this. You can pay off your loan by logging on to Internet Banking, calling us on 0330 123 3890 (Mon–Sun 8am–10pm) or visiting your local branch.Back to top
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).