Personal review

What is a personal review?

A personal review is a free service that takes place in branch with a Banking Consultant.

During the review, our Banking Consultant will take a closer look at your finances to understand what we can do to help you with your money. They’ll also discuss solutions and extra support if needed.

Features and benefits of personal reviews

  • Free 1 hour review with a Banking Consultant.
  • Our Banking Consultants work closely with mortgage, wealth and Business Banking specialists. After your initial consultation, they may refer you if we feel you could benefit from some specialist support.
  • Find out if you could save money or earn more interest by reorganising your money.
  • Find out about new products and services that could suit you.
  • No pressure; you can decide in your own time.

What should I bring with me to a personal review?

  • If you bank online or use our Mobile Banking app, you'll need a device with internet access to hand, such as a smartphone, tablet or laptop.
  • Information about products you have with other financial organisations. For example, balance and interest rate details for your current account, savings, loans, credit cards, mortgage and home insurance.
  • Your National Insurance number.
  • Proof of your identity – you’ll need this to open new accounts if needed and if you don’t already bank with us. You’ll need to bring in one government-issued document - such as a full driving licence or passport. You’ll also need one additional document to confirm your address, such as a council tax bill, bank statement or utility bill.

What should I expect?

  • A welcome call ahead of your appointment.
  • A review of your financial position – total income, priority payments and any remaining money.
  • A closer look at your finances to understand where your money is being spent.
  • Suggestions of any changes you could make to help make the most of your money.

Book your personal review with us today

Call 0345 300 0000 to book a personal review. Speak to an advisor 8am – 8pm, seven days a week, or visit your local branch.

Need a helping hand?

If you are experiencing financial difficulty, we’re by your side. Our specially trained colleagues are here to help you.

If during a personal review we find you may be struggling with your finances, our colleagues can progress to a Helping Hand appointment. During the appointment, our colleagues will support you, give guidance and help get you back on track.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.