The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Keep your family safe

It's important to keep you and your family safe from scams. If you know what to look out for then you can protect yourself and your loved ones from fraud.

Carer fraud

You may have a loved one who needs help to look after their money and to get out and about. Sadly, this means they may be at risk of someone close to them stealing their money.

What you can do:

  • Have people you can trust - Your loved one needs a few people they can trust to help with day-to-day matters, like banking. This stops one person having complete control.
  • Speak to your loved one in person - If you don't trust a carer, talk to your loved one about keeping their money and bank account details safe. If you’re worried that bills aren’t being paid, ask to see receipts.
  • Keep banking details safe - Your loved one should be the only person to use their bank account, Internet Banking and bank card. If it's a joint account then both holders should have their own user ID and password.
  • Don't write bank details down - Tell your loved one not to write down their PIN, password or other banking details. This will stop anyone else from using them.
  • Put cash in the bank - Make sure your loved one keeps most of their cash in the bank and not in the house.
  • Keep an eye on cheques - If your loved one has a cheque book, make sure it's kept safe and all the cheques are counted.

Next topic: Partner and spouse fraud

Ask us for help

We know that it can be hard for some people to get out and about. Come into a branch or visit our support page to find out how we can support your loved one with their banking.

Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Contact us nowif you think you've been a victim of fraud.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log in page or to a page that asks for your security or personal details.