We are experiencing a high number of calls at the moment. So that we can support those in the most vulnerable situations, please only call if it is urgent. Remember, you can do most of your banking tasks yourself online, either using our app or through Internet Banking

 

Keep your family safe

It's important to keep you and your family safe from scams. If you know what to look out for then you can protect yourself and your loved ones from fraud.

Dating scams

You can meet new people on dating sites, apps and chat rooms. But look out for fake profiles that may try to scam you.

What you can do:

  • Don’t send money to strangers - Be very careful if someone you just meet online asks you to send them money. They could lie about family problems or want money for flights so they can meet you. But it’s usually a scam.
  • Take the site’s advice - Look out for advice on dating sites, apps and chat rooms that can help you spot fake profiles and scams.
  • Don’t share your banking details - If you meet someone new online, don’t give them your banking details.
  • Don’t help to move money - Criminals try to fool people into helping them move illegal money. This is a called ‘money muling’. Don’t agree to move money into your account then on to a stranger’s account. You could be prosecuted if you do this.

Next topic: Fake jobs

Previous topic: Partner and spouse fraud

Ask us for help

We know that it can be hard for some people to get out and about. Come into a branch or visit our support page to find out how we can support your loved one with their banking.

Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Contact us nowif you think you've been a victim of fraud.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log in page or to a page that asks for your security or personal details.