Keeping you and your family safe from scams is important. You can protect yourself and your loved ones from most fraud by knowing the warning signs, and what you can do if you see them.
You may have a loved one who has trouble looking after their money or getting out and about. Sadly, this means they may be at risk of someone close to them stealing their money.
When you're in a relationship, you'll often share some day-to-day costs. But if you let your partner use your account and the relationship ends, they might still be able to take your money.
Dating websites, chatrooms and apps can be a great way to meet new people. But scammers sometimes set up fake profiles to carry out fraud.
Criminals may try to convince your loved ones to use their bank account to move money for the criminal. If this money came from illegal activity then this is likely to be a crime, even if your loved one didn’t know they were doing something wrong. This is called ‘money muling’.
If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service.
If someone knows your credit or debit card PIN or if someone has used your credit or debit card without your permission report it to us on:
External: 0345 606 2172
International: +44 1702 278 272
Opening hours: 07:00 Until 23:00
For any other issues that you think may be related to fraud please call Action Fraud:
Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050.
They’ll be able to log the incident and provide you with a Crime Reference number if needed. Action Fraud collects data from across the UK to help banks and other businesses combat fraud.
We understand it can be difficult for some people to get out and about. Come into branch or visit our support site to understand what we can do to support your loved one with their banking.