Change your Direct Debit
It’s quick and easy to make changes to your Direct Debit instruction.
Underpay or missed a payment
We're here to support you if you're having trouble keeping up with your mortgage payments. If you'd like to pay less than your usual monthly amount for a while, or think missing a payment will help, please call us on 0808 145 0692. We’re available Monday to Friday 8am - 8pm and Saturday 9am - 4pm.
Already missed a payment? Please call us on 0808 145 0399. Lines are open Monday to Friday, 8am - 8pm and Saturday 8am - 5pm.
Having trouble paying your mortgage? It's always best to let us know. We’re here to help.