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It’s quick and easy to make changes to your Direct Debit instruction.
Depending on the type of mortgage you have, there may be times when we need to make a change to the amount you pay each month, such as after a change to your interest rate. If this happens we'll automatically update your Direct Debit, so you won't need to take any action. We'll always write to you in advance to let you know of any changes to the amount you pay each month.
If you don’t bank with us and cancelled your Direct Debit more than two months ago, we may need to contact you for more details.
If you’d like to change the account you pay from, please see below to find out how.
You'll need to complete a Direct Debit Instruction form (PDF, 183KB) and return it to us. Or, call us on 0345 603 1637 and one of our advisers will set up the new instruction for you over the phone. We’re available Monday to Friday 8am-8pm and Saturday 9am-4pm.
However you tell us, you're still covered by the Direct Debit Guarantee (PDF, 183KB). We'll also write to you to confirm your Direct Debit Instruction.
We can only deliver to the correspondence address we currently hold on our system.
Before you change your payment date, it's worth noting that:
Direct Debit payments are requested 5 days before the due date e.g. If you pay your mortgage on the 20th of the month, we would request the funds on the 15th.
If you have some spare cash that you'd like to use to help pay off your mortgage more quickly, it's easy to tell us online. You can make a one-off lump sum overpayment, or set up an instruction to overpay a little extra each month. If you set up a regular overpayment, we'll automatically update your existing Direct Debit.
We're here to support you if you're having trouble keeping up with your mortgage payments. If you'd like to pay less than your usual monthly amount for a while, or think missing a payment will help, please call us on 0808 145 0692. We’re available Monday to Friday 8am - 8pm and Saturday 9am - 4pm.
Already missed a payment? Please call us on 0808 145 0399. Lines are open Monday to Friday, 8am - 8pm and Saturday 8am - 5pm.
Having trouble paying your mortgage? It's always best to let us know. We’re here to help.