Change your Direct Debit

It’s quick and easy to make changes to your Direct Debit instruction.

Keep in mind if you make any changes within 5 days of your next Direct Debit payment, they won't take effect until the next calendar month.

Change the amount you pay

Restart a cancelled Direct Debit

Change the account you pay from

Change the date you pay


If we need to change the amount you pay each month

Depending on the type of mortgage you have, there may be times when we need to make a change to the amount you pay each month, such as after a change to your interest rate. If this happens we'll automatically update your Direct Debit, so you won't need to take any action. We'll always write to you in advance to let you know of any changes to the amount you pay each month.

Restart a cancelled Direct Debit

If you’ve cancelled a Direct Debit payment to your mortgage but would like to restart it, you can use our online form to set it back up quickly, using the same bank details as before.

Restart a Direct Debit

If you don’t bank with us and cancelled your Direct Debit more than two months ago, we may need to contact you for more details.

If you’d like to change the account you pay from, please see below to find out how.

Change the account you pay from

You'll need to complete a Direct Debit Instruction form (PDF, 183KB) and return it to us. Or, call us on 0345 603 1637 and one of our advisers will set up the new instruction for you over the phone. We’re available Monday to Friday 8am-8pm and Saturday 9am-4pm.

However you tell us, you're still covered by the Direct Debit Guarantee (PDF, 183KB). We'll also write to you to confirm your Direct Debit Instruction.

Change the date you pay

Simply complete the form below and you’ll receive confirmation of your new payment date within 5 working days by post. 

We can only deliver to the correspondence address we currently hold on our system.

Before you change your payment date, it's worth noting that:

  • You can only choose a date between the 1st and 28th
    Your payment needs to be made on the same date each month.
  • It's better to make your monthly payments on the 1st of each month
    For most accounts we calculate interest daily, so paying on the 1st of each month should mean that you'll pay less interest.
  • You might need to make two payments in a short space of time
    If you change your payment date from the end of the month to the beginning, such as from 28th and to the 5th, we'll ask you to make two mortgage payments in the space of a few days.
  • Your monthly payment amount may rise or fall
    We'll always tell you if there will be any change to your monthly payment amount. If it does change, in most cases the difference will be small.

Direct Debit payments are requested 5 days before the due date e.g. If you pay your mortgage on the 20th of the month, we would request the funds on the 15th. 

Change the date you pay change the date you pay

Make an overpayment

If you have some spare cash that you'd like to use to help pay off your mortgage more quickly, it's easy to tell us online. You can make a one-off lump sum overpayment, or set up an instruction to overpay a little extra each month. If you set up a regular overpayment, we'll automatically update your existing Direct Debit.

Make a lump sum overpayment

Make a regular overpayment

Underpay or missed a payment

We're here to support you if you're having trouble keeping up with your mortgage payments. If you'd like to pay less than your usual monthly amount for a while, or think missing a payment will help, please call us on 0808 145 0692. We’re available Monday to Friday 8am - 8pm and Saturday 9am - 4pm.

Already missed a payment? Please call us on 0808 145 0399. Lines are open Monday to Friday, 8am - 8pm and Saturday 8am - 5pm.

Having trouble paying your mortgage? It's always best to let us know. We’re here to help.