How secure is the mobile app?

The app is secure and convenient. We know this is important when you're managing your money on the move. So, here’s what we can do together to keep things safe and private.

How secure is the mobile app?

 

The app is secure and convenient. We know this is important when you're managing your money on the move. So, here’s what we can do together to keep things safe and private.

How we protect you

We use some of the latest technologies to fight fraud. We continue to update this tech and add new systems to help keep you and your money safe.

Automated checks

We look at how you use your account online to help us spot things that aren’t normal. This helps us to tell if a fraudster is trying to use your account.

Built-in security

The app uses software to keep the banking details on your device safe and private.

Safe start

The app checks your details, your device and its software before you log in.

Remote control

If your phone is lost or stolen, we can block anyone from using it to try to access your accounts.

Authorised Push Payment scams

We’ll refund any money you lose if you do all you can to keep your details and devices safe. Learn more about how to protect yourself.

How to protect yourself

As well as the protection we offer, there are also some simple steps you can take to keep yourself safe. 

Protect your details

You should keep your banking and personal details private and off social media. Find out how to keep your identity safe.

Open with care

Make sure a message is genuine before you open any link or attachment. Learn how to spot a genuine Lloyds message.

Protect your passwords

Create a strong password for every account you own. Learn more about passwords.

Download with care

Only download files, programmes or apps that you know are from a genuine source.

Protect your devices

Keep them up-to-date and choose a PIN or password to lock them when it's not in use. Learn how to protect your devices.

Getting started in the app

Mobile banking app

Join our 10 million app users.

  • Simple and secure login.
  • Set up handy notifications.
  • Message us online.

Continue to app

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Biometric login

Biometrics use your fingerprint or face recognition to make logging into our app faster and more secure.

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Our app explained

Find the answers to some of our common app queries.
 

Frequently asked questions

App notifications

Opt in to notifications about payments, weekly spend summaries or updates as you use your card.

More about app notifications

Mobile banking app

See how the app compares to online banking. Find out about biometrics and other security features.

Learn about the app

Mobile banking app

See how the app compares to online banking. Find out about biometrics and other security features.

Learn about the app