How secure is our Mobile Banking app?

Our app is secure and convenient. We know this is important when you're managing your money on the move. So, here’s what we can do together to keep things safe and private.

How we protect you

We use some of the latest technologies to fight fraud. We continue to update this tech and add new systems to help keep you and your money safe.

  • Biometrics. We look at how you use your account online to help us spot things that aren’t normal. This helps us to tell if a fraudster is trying to use your account.
  • Built-in security. Our app uses software to keep the banking details on your device safe and private.
  • Safe start. The app checks your details, your device and its software before you log on.
  • Remote control. If your phone is lost or stolen, we can block it from being used to try to access your accounts.
  • Fraud guarantee. We’ll refund any money you lose if you do all you can to keep your details and devices safe. Make sure you read our full Fraud Guarantee. 

Help to protect yourself

As well as the protection we provide, there are also some simple steps you can take to keep yourself safe. 

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.