Internet Banking on your mobile

Registered for Internet Banking? You can also bank from your mobile phone. With Mobile Banking, you can check your balance, make transfers and payments and much more.

Features of Mobile Banking

Check your balance

View your current account balance and check your credit card limit and balance.

Make payments

Make transfers to new and existing recipients.

Standing Orders and Direct Debits
  • View your standing orders and Direct Debits
  • Set up a new standing order
  • Amend a standing order
  • Cancel a standing order or a Direct Debit**

**Please note if you cancel a Direct Debit it’s always worth contacting the company you’re paying to confirm the cancellation, so no payments are taken by mistake.

Transfer money

Move money between your personal current and savings accounts.

More about Mobile Banking

Logging on

Log on using the same details you use for Internet Banking.

Log onLog on to internet Banking

Register for Internet Banking

Mobile phone

Get help

Here are some answers to common questions about the Mobile Website.

Why can't I access Mobile Banking on my Opera Mini browser?

You can access Mobile Banking from the built-in web browser on most types of mobile phone. But for security reasons we don’t allow access through certain other types of mobile browser. These are known as ‘transcoder browsers’. They use data-compression techniques to help load the screens more quickly. But as this involves processing the financial data we send to your phone differently, it may be less secure than other mobile browsers. It’s one way we help to keep your money and banking information safe.

I'm using an old handset that doesn't have a browser. Can I still access my bank accounts on it?

If your mobile doesn't have a browser, you can still find out your account balance by using our Text Alerts.

Can I use Mobile Banking abroad?

Yes, although it may be unlawful to access some of the services in some countries and you are responsible for your use of it abroad. Your mobile operator may charge you for using Mobile Banking abroad, and roaming charges may apply, so please check with them.

Alternatively, call our support line:

UK support line

0345 300 0116

Overseas support line

+44 207 649 9437

Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun

You can also tweet us @asklloydsbank

Even if you only spend five minutes looking at your account every now and then, we have widgets to keep you safe:

Secure logon. By registering you’ll create a secure link between your mobile device and your Internet Banking profile. This only needs to be done once on each device you use, and then you have to enter three characters from your memorable information to access your account(s).

Automatic logoff. You set how long your mobile device stays inactive before it logs you out of our banking app.

Fraud detection systems. We monitor your account(s) for any unusual behaviour.

Suspend account. We will temporarily disable your account(s) after a number of incorrect logon attempts in case fraudsters are trying to guess your details.

Telephone masking. To provide additional security, we have partially hidden your telephone numbers to help protect you against online fraud.

Enhanced Internet Authentication. When you register your device for the first time, we'll call you to make sure the request is genuine. You'll receive an automated call from us on a number you've previously registered with us. You'll be asked to enter a four digit number into your telephone keypad. The whole thing takes just a couple of minutes and you can see this in action on our demo.

What must I do to keep my accounts secure?

You must keep your security details secure and do all you reasonably can to make sure no-one finds out your security details, for example by not:

  • letting anyone else use your security details, not even someone sharing a joint account with you
  • choosing obvious passwords or codes (such as your date of birth) as part of your security
  • details
  • writing your security details on, or keeping them with, your cards or banking documentation
  • writing your security details in a way that is recognisable
  • letting anyone watch you enter or make use of your security details.
  • your computer, modem and device must meet any reasonable requirements we may set
  • you must carry out your own regular virus checks on your computer and devices; and
  • you must not change or copy any software we provide, or give it to another person.

We may give the police or any prosecuting authority any information they need if we think it will help them find out if someone else is using your User ID, password or any of your additional security details.

Yes. Other steps you should take specific to Internet Banking are:

  • logging off each time you finish using it (for your security, we will automatically log you off if there has been no activity on the service for a short period);
  • not leaving your device unattended while it is logged into your accounts;
  • not recording all your security details in software that automatically stores it, such as ‘remember me’ features;
  • using appropriate security on your devices, such as passwords and pin numbers; and
  • ensuring no-one has access to confidential information on your devices.

We don't charge you for Mobile Banking but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. Our app currently requires iOS 7.0 or above, or Android 2.3 or above, but the minimum operating system requirement may change in the future. Device registration required. The app does not work on jailbroken or rooted devices. Terms and conditions apply.

A device enrolment token is installed on your device to enable Express Logon.  See the app’s Cookie policy for more information.

We use cutting-edge technology to protect you and your money when you use Mobile and Internet Banking, but you can also take some small steps to protect yourself.

  • Protect your passwords. It’s important that you never share your mobile security information with anyone and don’t store it on your device. You can add to our existing layers of security by setting up a password or PIN to access your mobile device(s). If you think someone else knows your details or you’ve lost your mobile device(s), change your Internet Banking password immediately.
  • Use official app stores. Our apps are only available from official app stores including the Apple App Store, Google Play and Windows Phone Store. To avoid installing rogue apps, always use the official Lloyds Bank Mobile Banking app or browser site to do your banking.
  • Public places. Be careful when using your mobile device(s) in public places, especially to bank online. Never leave your device(s) unattended and beware of shoulder surfers who could get hold of your information. Remember to log off of Mobile and Internet Banking when you’ve finished.
  • Keep up to date. Check for and install updates to make sure your device operating system isn’t exposed to the latest risks. If your mobile device is compatible with anti-virus software, it’s a good idea to download some from a reputable brand.
  • SMS and email. Always be cautious when following links contained within SMS messages or emails. Remember, we will never ask you for your security information via SMS or email.
  • Jailbroken/rooted devices. To keep our customers' personal information safe and secure we don't allow jailbroken or rooted devices to be used to access the new iOS/Android Mobile Banking app. If you want to keep your device jailbroken /rooted, you can still access Mobile Banking through your mobile browser.
  • Be aware of Bluetooth. If you're not using your Bluetooth connection, switch it off. Leaving it switched on could put your mobile device at risk from unauthorised access attempts.

Criminals may use email, text or phone to lure you into handing over valuable information such as credit card and bank account numbers, passwords and logon details. These can be used to commit fraud.

We will always:

  • Quote your Internet Banking user ID or the last four digits of your account number. By default this will be your main account. If you don’t hold an account with us we will quote characters from your postcode.
  • Greet you personally using your title and surname.
  • Use links in our emails that will only ever to go www.lloydsbank.com. We will never link directly through to our Internet Banking log on page or ask for your personal details
  • If you receive a phishing email, stay calm. There is no risk in receiving it. Just delete it. You can report it by forwarding it to emailscams@lloydsbanking.com. To get in contact with us regarding general queries please visit our Help Centre.

We’ll use this information to help reduce fraud.

Social Engineering

Please beware of unsolicited email messages or phone calls asking you to install software, to allow access to your computer or to reveal any personal or financial information.

Fraudsters may use known and trusted company names, such as TeamViewer, Microsoft, Malware Bytes or even the name of your own bank, to attempt to convince you to allow them access to your computer or your bank account. Though some software, such as TeamViewer, may itself be perfectly legitimate, being used by many for technical support, it’s important to remember that this and other similar applications are designed to give another person control of your machine.

Fraudsters are using the following common tactics:

  • Stating there is a problem with your account
  • Keeping your phone line open by not putting down the receiver at their end
  • Asking you to transfer money from your account to an account for security purposes

Remember - Fraudsters are clever. They know how to trick people to get the response they want.

They will try to gain your trust by asking you to call the telephone number on the back of your debit / credit card

and

They will keep your phone line open by not putting down the receiver at their end.

How to protect yourself

We'll never ask you to transfer any of your money out of your account to another account that you do not recognise. If you’re asked to do so, please hang up immediately.

If you do receive a call and are asked to call the number on the back of the card, or any other number please do the following:

  • Use another phone from the one you received the call on
  • If you don’t have another phone and have to use the same phone, call one of your friends or family first to make sure the telephone line is clear

Before disposing of your mobile phone/device, we recommend you restore it to its factory settings. Then you can safely dispose of it. If you're not sure, please speak to your handset/device provider who should be able to assist you.

How to register for Internet Banking

  1. Register online

    This is a quick and easy process which should take no longer than 5 minutes to complete. Have one of your account details to hand, enter your details and choose a User ID and password. Don’t share this information with anyone else.

    Complete our registration form

    this will take you about 5 mintues

  2. We'll call you

    To verify it’s you registering for Internet Banking, we’ll call you on the number we have on record. If this is not possible then we will send you an activation code in the post instead.

    This should take between 4-6 working days to be delivered

  3. Log on

    Enter the User ID and password you chose during registration. We’ll then ask you to set up some memorable information. You’ll need this every time you log on.

    Log on

    Immediately