Registered for Internet Banking? You can also bank from your mobile phone. With Mobile Banking, you can check your balance, make transfers and payments and much more.
View your current account balance and check your credit card limit and balance.
Make transfers to new and existing recipients.
**Please note if you cancel a Direct Debit it’s always worth contacting the company you’re paying to confirm the cancellation, so no payments are taken by mistake.
Move money between your personal current and savings accounts.
Log on using the same details you use for Internet Banking.
Here are some answers to common questions about the Mobile Website.
You can access Mobile Banking from the built-in web browser on most types of mobile phone. But for security reasons we don’t allow access through certain other types of mobile browser. These are known as ‘transcoder browsers’. They use data-compression techniques to help load the screens more quickly. But as this involves processing the financial data we send to your phone differently, it may be less secure than other mobile browsers. It’s one way we help to keep your money and banking information safe.
If your mobile doesn't have a browser, you can still find out your account balance by using our Text Alerts.
Yes, although it may be unlawful to access some of the services in some countries and you are responsible for your use of it abroad. Your mobile operator may charge you for using Mobile Banking abroad, and roaming charges may apply, so please check with them.
Alternatively, call our support line:
Lines are open 7am-10pm Mon-Fri, 8am-6pm Sat-Sun
You can also tweet us @asklloydsbank
Even if you only spend five minutes looking at your account every now and then, we have widgets to keep you safe:
Secure logon. By registering you’ll create a secure link between your mobile device and your Internet Banking profile. This only needs to be done once on each device you use, and then you have to enter three characters from your memorable information to access your account(s).
Automatic logoff. You set how long your mobile device stays inactive before it logs you out of our banking app.
Fraud detection systems. We monitor your account(s) for any unusual behaviour.
Suspend account. We will temporarily disable your account(s) after a number of incorrect logon attempts in case fraudsters are trying to guess your details.
Telephone masking. To provide additional security, we have partially hidden your telephone numbers to help protect you against online fraud.
Enhanced Internet Authentication. When you register your device for the first time, we'll call you to make sure the request is genuine. You'll receive an automated call from us on a number you've previously registered with us. You'll be asked to enter a four digit number into your telephone keypad. The whole thing takes just a couple of minutes and you can see this in action on our demo.
What must I do to keep my accounts secure?
You must keep your security details secure and do all you reasonably can to make sure no-one finds out your security details, for example by not:
We may give the police or any prosecuting authority any information they need if we think it will help them find out if someone else is using your User ID, password or any of your additional security details.
Yes. Other steps you should take specific to Internet Banking are:
We don't charge you for Mobile Banking but your mobile operator may charge you for certain services (such as downloading or using the app), so please check with them. Services may be affected by phone signal and functionality. Our app currently requires iOS 7.0 or above, or Android 2.3 or above, but the minimum operating system requirement may change in the future. Device registration required. The app does not work on jailbroken or rooted devices. Terms and conditions apply.
We use cutting-edge technology to protect you and your money when you use Mobile and Internet Banking, but you can also take some small steps to protect yourself.
Criminals may use email, text or phone to lure you into handing over valuable information such as credit card and bank account numbers, passwords and logon details. These can be used to commit fraud.
We will always:
We’ll use this information to help reduce fraud.
Please beware of unsolicited email messages or phone calls asking you to install software, to allow access to your computer or to reveal any personal or financial information.
Fraudsters may use known and trusted company names, such as TeamViewer, Microsoft, Malware Bytes or even the name of your own bank, to attempt to convince you to allow them access to your computer or your bank account. Though some software, such as TeamViewer, may itself be perfectly legitimate, being used by many for technical support, it’s important to remember that this and other similar applications are designed to give another person control of your machine.
Fraudsters are using the following common tactics:
Remember - Fraudsters are clever. They know how to trick people to get the response they want.
They will try to gain your trust by asking you to call the telephone number on the back of your debit / credit card
They will keep your phone line open by not putting down the receiver at their end.
How to protect yourself
We'll never ask you to transfer any of your money out of your account to another account that you do not recognise. If you’re asked to do so, please hang up immediately.
If you do receive a call and are asked to call the number on the back of the card, or any other number please do the following:
Before disposing of your mobile phone/device, we recommend you restore it to its factory settings. Then you can safely dispose of it. If you're not sure, please speak to your handset/device provider who should be able to assist you.
This is a quick and easy process which should take no longer than 5 minutes to complete. Have one of your account details to hand, enter your details and choose a User ID and password. Don’t share this information with anyone else.
this will take you about 5 mintues
To verify it’s you registering for Internet Banking, we’ll call you on the number we have on record. If this is not possible then we will send you an activation code in the post instead.
This should take between 4-6 working days to be delivered
Enter the User ID and password you chose during registration. We’ll then ask you to set up some memorable information. You’ll need this every time you log on.