Extra security when you shop and bank online
It's simple in the app
We’ve added extra security checks to protect your account. These checks happen when you:
- shop online
- log in to online banking
- make a payment to someone new.
This means if you don't use our app, or we don't have your phone number, you might not be able to continue.
The simplest way to prove it's you is by using the app.
Steps to take
We'll guide you through it.
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You’ll notice the extra security during payment.
- App: Use the app to verify your purchase.
- Text: We’ll text a passcode to your mobile phone, which you then enter on the payment screen.
- Call: We'll call you and ask you to say a code that comes up on the payment screen.
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When using online banking, you’ll notice the extra security during login.
- Device: If you regularly use your computer, tablet or mobile for online banking, you can trust it. This helps us know it’s you logging in and not someone else.
- Text: We’ll text a passcode to your mobile phone, which you then enter on the login screen.
- Call: We'll call you and ask you to say a code that comes up on the login screen.
Getting started in the app
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To make sure you're able to complete the extra security checks, check and update your phone number so we’re able to text a passcode to your mobile or call you.
It’s very important that we have your up-to-date phone number. Find out how to update your phone number online.
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