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Like all other UK banks, we’ve added extra security checks when you use Internet Banking or shop online.
These checks happen when you:
If you do any of these things, you may notice an extra security step. This is because you need to use two different ways of proving who you are. Your password and memorable information count as one way. The other way could be using our Mobile Banking app, getting a passcode sent to your mobile, or us calling you.
This means if you don't use our app, or we don't have your phone number, you might not be able to continue.
To make sure you're able to complete the extra security checks, there are a few things you can do:
It’s very important that we have your up-to-date phone number. Find out how to update your phone number online.
By law all banks need to have an extra layer of security for their customers. This is called 'Strong Customer Authentication'. For you, it means more protection when you’re shopping and banking online. It involves extra checks to prove it’s really you and help keep you safer from online fraud.
An extra layer of security makes it harder for fraudsters to target your online accounts. All banks have to do these extra checks.
Most people use passwords as way of proving it’s them. Sadly, passwords can be guessed or stolen by fraudsters. So we’ve added a second layer of security to check it’s really you, and make it harder for anyone else to. There are three ways you can verify yourself:
You need to provide two of these three ways to verify it’s you. This is called 'two-factor authentication'.
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Mobile Banking: Mobile Banking is available to Internet Banking customers. We don’t charge you for Internet Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.
Mobile Banking app: Our app is available to Internet Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.
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