If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

 

Autism or a learning disability

In branch

You can take the time you need to be confident about doing your banking in a branch. We're happy to make a longer appointment for you if you'd like one. Call us or ask a branch colleague and we will arrange this for you.

If you have a support worker, they can come to your appointment too. We will always try to meet you in a private and quiet place if you prefer.

At the Cashpoint®

You can select the audio function on a Lloyds Bank Cashpoint® to have what's on the screen read out to you. This can help if you find it hard to follow directions in writing.

We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can hear what’s on the screen being read out for you.

Ask any one of our branch team or call us to find your nearest Talking ATM.

The keypads and screens on our cash machines (ATMs) are also clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.

In print

We can give you Easy Read bank statements. These use pictures and simple words to help make the meaning plain. You can have current and savings account statements in this format.

Our promise

If you want to complain you can either go to your nearest branch or call us 0800 072 3572 or +44 1733 462 267 from outside the UK. Calls may be monitored or recorded.

If you have a hearing or speech impairment, you can also contact us by Next Generation Text (NGT) or Textphone.

How to complain

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.