The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

    •  

    Dyslexia and Dyscalculia

    Websites

    You can change the colour of our websites to help make the text clearer to read.

    You can also use text-to-speech software and reading aids such as TextHelp, Read&Write or ClaroRead.

    Letters

    If you would prefer to get letters from us in a format more suited to what you need, please let us know. Just call us or ask at a branch. One of our colleagues will arrange this for you.

    Choose from:

    • large print
    • coloured paper
    • audio CD.

    We usually send coloured paper letters on yellow paper. But we can provide different colours. If you get something that’s not on the paper you need, please let us know. We’ll send it again on something more suitable for you.

    Debit and credit cards

    If you find it difficult to use a PIN number, you have a choice of what to use instead.

    • You can have a chip-and-signature card
    • You can use a contactless card to buy small value items. 
    • You can use a smartphone for contactless payments, using Apple Pay® or Google Pay.

    In branch

    To help you read documents in branch, we can provide colour acetate sheets to make the text clearer. Just ask a colleague.

    Lloyds Bank Cashpoint® machines

    You can select the audio function on a Lloyds Bank Cashpoint® to have what's on the screen read out to you.

    The keypads and screens on our Cashpoints (ATMs) are also clear and easy to use. We use the Centre for Accessible Environments guidelines to design them.

    Talking ATMs

    We’re also replacing older machines with Talking ATMs, where you can plug in standard headphones. This means you can hear what’s on the screen being read out for you.

    Ask any one of our branch team or call us to find your nearest Talking ATM.

    Find a branch

    Other help we can offer

    These services can help with most types of Dyslexia and Dyscalculia. We have other services and aids that may be useful. If you are unsure of something or need any extra help, please tell us. We'll listen and help as best we can.

    Find a branch

    Our promise

    If you want to complain you can either go to your nearest branch or call us 0800 072 3572 or +44 1733 462 267 from outside the UK. Calls may be monitored or recorded.

    If you have a hearing or speech impairment, you can also contact us by Next Generation Text (NGT) or Textphone.

    Important legal information

    Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

    We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.