Accessibility and disability

We’re by your side with expert advice, support and guidance to help with your needs.

International Day of Persons with Disabilities

We’re proud to support #IDPD and celebrate #PositivelyPurple. Learn how we are making it easier to bank with us.

How can we help?

I'm blind or partially sighted

I'm Deaf or have hearing loss

I need some support

How we can support you

At home or on the go

We want to make banking work for you, wherever you are. We have useful services and information that can help you manage your account from home or on the go.

Remote banking support

In branch

We want our branches to be accessible for everyone. We think about the needs of all our customers when designing them. We do our best to make appointments suit you and have information and equipment that can help.

Support available in branches

Supporting your mental health

Helping you feel more in control.

Mental health support

Customers affected by serious illness

Ways we can help you through this difficult time.

Serious illness support

Our Mobile Banking app

Our app lets you manage your account without having to visit a branch or call us.

Take a look and see what mobile phone features are available to assist you with our Mobile Banking app.

App accessibility

Website accessibility

We want to provide a website that is accessible to all our customers. Here's more about how you can use it in a way that suits you.

Website accessibility

Supporting or caring for someone close to you

We hope to make it as simple as possible for you to care for and support someone close to you.

Become a representative

Your support options

You can now let us know which things would make banking that bit easier for you. We’ll then put the changes in place, where we can – and you won’t need to tell us again.

Support options

Contact us in a way that's best for you

Message us

Find our virtual assistant in the Support section of our app. Select Message us 24/7 to start.

Download app

SignVideo

Speak to us securely and live through a British Sign Language (BSL) interpreter.

SignVideo

Call us

Talk to us about your account or our products and services.

Call us

Visit us

If you prefer to visit us, you can check what accessibility services we have at the branch first.

Branch Finder

Help and guidance

Looking for more support? Use the information and guides in our help centre to find what you need.

Help and guidance

Help and guidance

Looking for more support? Use the information and guides in our help centre to find what you need.

Help and guidance

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.