Credit card disputes form
How to make a claim
We can help you make a claim if you’ve been unable to resolve directly with the merchant. Please complete the form below with accurate and up to date information so we can get in touch with you if we need any supporting documents. If you don’t provide this, it may impact on the outcome of your dispute and our ability to recover your funds.
When to make a claim
You need to make a claim for a chargeback within a set time period, usually around 4 months from the date of purchase, or from when the goods or services were expected to be received.
- If it's been more than 8 weeks since that date, please call us on 0345 606 2172 or +44 1702 278 272 (from outside the UK). Lines are open 7am to 11pm, seven days a week. Further details on your chargeback rights and additional protection for credit card purchases under Section 75 of the Consumer Credit Act are available in the Travel FAQs.
- If it's been less than 8 weeks, please continue to complete the form below.
What happens after making a claim
We aim to review claims within 5 working days and we’ll get in touch with you if we require any further information or if we have any updates.
Calls and online sessions may be monitored and/or recorded for quality evaluation, training and to ensure compliance with laws and regulations. Not all Telephone Banking services are available 24 hours a day, 7 days a week.