Credit card disputes customer claim form
This form is to help you make a claim on a credit card purchase you've made. Please fill in the below form to allow us to review and process your claim. We may need to get in touch with you for supporting documents, so please check that the form is filled out with accurate and up-to-date information. Failure to provide accurate information will impact the outcome of your dispute and our ability to recover your funds. This form is for personal cards only. If you’re looking to make a claim on a business card, you will need to contact the number on the back of your card.
If you have already submitted a claim to us, via this form or our telephony service, there is no need to submit another form. We aim to review all claims within 10 working days and we will get in touch with you if we require any further information or if we have any updates.
If your dispute relates to travel services that the merchant has cancelled and are unable to provide, please ensure that you are selecting 'I have purchased goods or services that I have not received' and are ticking 'Yes' to 'Does your dispute relate to travel services?'. This will help us capture all of the information that we require to review your travel claim.
Please be aware that in most instances we will need you to try and resolve with the merchant before raising a claim with us. Please provide information on your attempts to resolve with the merchant when completing the form.
This form cannot be used to dispute suspected fraudulent transactions - if you don't recognise a payment that has been made using your credit card, please contact our telephony team using the number on the back of your card.
This form may not work on some browsers, for example Internet Explorer 11. If you can’t complete the form successfully, please update your browser or contact our team using the number on the back of your card. Follow this link to find out how to upgrade your browser.