Getting help abroad

Help is just a phone call away

If your credit card, debit card or Travellers Cheques are lost or stolen while you’re abroad, help is just a phone call away. Here are the numbers to call. Please make sure you call us immediately to report lost or stolen cards and Travellers Cheques.

Essential contact details

Emergency Contact
Lost or stolen cards Call us on +44 1702 278 270Telephone +44 1702 278 270 from abroad or
0800 096 9779 from the UK.
Credit cards with Sentinel Gold® Call us on +44 2392 652 222Telephone +44 2392 652 222 from abroad or
0800 414 717Telephone 0800 414 717 from the UK.
If your credit card is declined abroad Call us on +44 1702 278 272Telephone +44 1702 278 272.
Lines are open 24 hours.
Emergency cash Abroad and stuck without any cash? We can help.
You can get cash in an emergency (provided you have enough funds available in your account) by calling:
+44 1702 278 274, and 0870 010 6644 from in the UK.

Lost or stolen Travellers Cheques

If your American Express® Travellers Cheques are lost or stolen, you’ll find the number of the local American Express® office in the wallet that your Travellers Cheques came in. Or you can call the American Express® helpline on +44 1273 571 600 or 01273 693 555 from the UK.

You can also get cash in an emergency (provided you have enough funds in your account) by calling:

You'll need to:

  • Report all facts about the loss or theft to the police if American Express® asks you to.
  • Give American Express® the serial number of the lost or stolen Travellers Cheques and the place and date you bought them.
  • Complete the refund forms provided by American Express® and provide acceptable proof of your identity.

American Express® may investigate the loss or theft, so you’ll need to give them all the information they ask for.


Help with emergencies

All essential Lloyds Bank contact numbers during an emergency.

Insurance claim

Making an insurance claim

Find the numbers you need to call to make a claim on your Lloyds Bank insurance.

Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.uk.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.

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