What support are you looking for?

Whether you're worried about your money, or you’d like some tips and tools to help you manage your spending, it’s important that we get you to the right place.

Answer a few simple questions so we can understand your situation.

Get started now

Loan, credit card or overdraft payments

You can get help with this online:

  1. Log on to Internet Banking or the app.
  2. If you’re using the app tap the three dots ‘More’ button or use the search bar to find ‘Need help with your debt or payments?’ If you're using Internet Banking, click ‘Need help with your debt or payments?’ on the account menu.
  3. Get support with a repayment plan and money management tips.
Log on now

Support for our mortgage customers

We’ve signed up to the government’s Mortgage Charter. This means we’ve agreed to work closely with the government to give mortgage customers the right support.

If you’re concerned about making future payments, or you’ve already missed one, find out what we can offer you.

Get support

Other ways to get the support you need

How we can help

It is important to deal with your money worries as soon as you can.

If you are struggling with your payments and don’t bank online or would like to know your options, we have support available.

Find out how we can help

Message us online

If you’re not ready to talk, you can send message in our app or Internet Banking to get help today.

How to message us

Talk to us in branch

If you are experiencing financial difficulty, you are not alone. Our specially trained colleagues are by your side to support you. Book a free appointment to review your finances with a Banking Consultant in branch.

Free independent help and advice

You can use our free independent help and advice tool for debt advice, housing support, general advice, government benefits or grants and online digital training.

Get free help now

Help with Universal Credit

If you’re out of work, cannot work or on a low income, you may qualify for financial support from the Government in the form of Universal Credit.

Turn2us benefits calculator

More help with money worries

Cost of living FAQs

We have pulled together some frequently asked questions on the cost of living crisis and what help there is.

Read our FAQs

Reducing the cost of your credit

If you are paying more in interest, fees and charges than you are paying off your credit card balance, you may be in persistent debt.

Understanding persistent debt

Support and financial wellbeing

Mental health, financial abuse or other challenges, you can find help here.

Mental health support

Support and wellbeing

Serious illness support

Your credit and credit score

We’re by your side, offering a series of guides and tools, designed to boost your understanding of credit.

Check credit score

Understanding credit

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.

Other support

Money management

Everything from day to day budgeting to planning for the future, we have information, tips and tools to support you.

Managing your money

Someone to manage your affairs

If you need someone you trust to manage your accounts, or would like to support someone else, we are here to help.

Managing affairs

The 50-30-20 rule

The 50-30-20 rule is a simple budgeting technique, which you can use to plan how much you spend and save.

Start your budget today

Help and guidance

Need help with our products and services? Find it in our help hub.

Help and support

Help and guidance

Need help with our products and services? Find it in our help hub.

Help and support