Whether you're struggling to manage your payments or worried about covering the essentials, you are not alone. We’re here to support you and help you get back on track.

Struggling with your payments? Get support online

Loan, credit card or overdraft payments

You can get help with this online:
1. Log on to Internet Banking or the app​.
2. Tap 'Need help with your debt or payments?' on the account menu.
3. Get support with a repayment plan and money management tips​.

Log on nowLog on to internet banking

Mortgage payments

Whether you're behind with mortgage payments or worried that you might miss one, we can help you. Complete the following form so we can understand the best way to help you. You'll need your mortgage account number.

 

Get support with your mortgage

Other ways to get the support you need

How we can help

It is important to deal with your money worries as soon as you can. If you are struggling with your payments and don’t bank online or would like to know your options, we have support available.

Find out how we can helpFind out how we can help

Talk to us in branch

Book a Helping Hand appointment to review your finances with a Banking Consultant in branch. They can help find ways to make your money go further and manage your budget better.

Find a branch near you or call us to book an appointment on 0345 300 0000.

Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Free independent help and advice

There are many organisations that can help you with your money worries including free debt advice services and your government.

Get free help nowwith free independent help and advice

More help with money worries

Help with Universal Credit

Support if you’re out of work, cannot work or on a low income.

Universal Credit supportSupport with Universal Credit

Reducing the cost of your credit

If you are paying more in interest, fees and charges than you are paying off your credit card balance, you may be in persistent debt.

Understanding persistent debt

Managing your money

Our tips and tools can help you manage your bills, budget, save and feel better about your finances.

Money managementmore help with managing your money

Support and financial wellbeing

Key life events, mental health or other challenges, we’re by your side.

Support and wellbeingOpens in new tab

Understanding Credit

We’re by your side, offering a series of guides and tools, designed to boost your understanding of credit.

Understanding credit

Check your credit score

Check your credit score for free, with no impact to your credit score.

Check credit score

To use our Mobile Banking app you need to have a valid phone number registered to your account. Available to UK personal Internet Banking customers and Internet Banking customers with accounts held in Jersey, the Bailiwick of Guernsey or the Isle of Man or you can register for the first time in the app. Our app is available to iOS and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Device registration required. The app doesn't work on jailbroken or rooted devices. Terms and conditions apply.

Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, 7 days a week.