The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Keep your family safe

It's important to keep you and your family safe from scams. If you know what to look out for then you can protect yourself and your loved ones from scams.

Let’s talk about scams

Scams never go away, they just change. People will try to gain your trust in order to steal your money. 

But there’s a way to fight back: trust your family first. If you and your family learn about scams and talk to each other about them, it can help to keep your money safe.

In this guide we cover how to keep your family safe. You can also click on the guides below to find out how to:

Bank safely

Keep your details safe

Shop safely online

Keep your home safe

Avoid money making scams

Remember, scams can target anybody, whatever your age. If you’re going to spend or send a lot of money, take time to check who you’re paying is genuine. You may also want to talk to your family or a friend first. This could help to save your money from a scam.

We know how hard it can be to talk to loved ones about money. That’s why we’ve got together with relationship experts Relate. Our aim is to get people talking as part of Friends Against Scams. 

Ask us for help

We know that it can be hard for some people to get out and about. Come into a branch or visit our support page to find out how we can support your lived one with their banking.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log in page or to a page that asks for your security or personal details.