We’re currently experiencing a high volume of calls into our contact centre. Your call is important to us and we’re doing our very best to maintain service levels. We ask that you only call our contact centre team if your query is urgent. We want to keep our phone lines available to help vulnerable customers and those that don’t have access to our online services.
Our Self-Service Centre is a much quicker option if you’d like to make changes to your policy online at the moment. If you need to check any details or make a change to your policy.
Alternatively, you can use our Webchat service to make changes, accept or decline your renewal or notify us about a claim. Webchat is available Monday-Friday 8am-8pm, Saturday 8am-6pm, Sunday and Bank Holidays 10am-4pm.
We’re still sending out documents and communications by post but this may take longer than usual. Royal Mail have been experiencing some delays in delivery which may mean documents are taking a few days longer than normal to reach our customers.
Important information: any temporary changes made to your policy due to Covid-19 will not be reflected in your current policy documents or within any upcoming renewal communication. If your change does become permanent, please update your policy details in your Self-Service Centre.