In an increasingly digital world, Lloyds Banking Group is building its business and strategy with customer needs firmly at the centre. Responding to the changing pace of the digital landscape, we are working to build the bank of the future with colleagues, customers and communities in mind.
In order to truly understand customer needs and attitudes, we strive to use data for good. In partnership with academics, large corporates, social enterprises, charities and government agencies, we work to understand the UK’s digital capabilities so that we can partner with organisations and implement initiatives that will make a real difference. Lloyds Banking Group are proud to be partners of the Department for Digital, Culture, Media and Sport’s Digital Skills Partnership.
As part of our Helping Britain Prosper plan, we will train a further 1.8 million individuals, small businesses and charities in digital skills by 2020.
Creating the new Essential Digital Skills Framework
The new Essential Digital Skills framework is a significant evolution from its predecessor 'Basic Digital Skills'. Created in collaboration with over 400 cross-sector organisations, the new Essential Digital Skills framework reflects the skills needed to safely benefit from, participate in and contribute to the digital world of today and the future.
Key facts about the index report:
- Annual behavioural study of 1 million consumers.
- We speak to 2,700 consumers directly on the phone and data-match their behaviours with their attitudes.
- 4,000 UK consumers are interviewed face-to-face to understand the digital skills they use day to day.
- In total we speak to 9,000 consumers face to face or on the phone to understand how they feel and what they think.
How is the Consumer Digital Index used?
- Underpins the Lloyds Banking Group Helping Britain Prosper plan to support digital capability across the UK.
- The insight informs financial wellbeing and digital skills programmes, including our Digital Workshops, helping small businesses, charities and our network of 23,000 Digital Champions to support their local communities.
- Used by corporates and practitioners to inform training provision – the study has underpinned the Google Garage proposition and informed HMRC’s colleague digital skills training.
- Provides the insight that underpins the UK Government’s Digital Skills Partnership initiative with cross-sector partners.
- The Department for Education is using the Basic Digital Skills framework to underpin a new adult digital skills entitlement, formally recognising that digital skills are just as crucial as numeracy and literacy.
Thoughts from our partners this year
With thanks to our partners
We would like to say thank you to all of our partners that we have worked with and that have contributed to this years Consumer Digital Index. We create the report with and for partners, and it wouldn’t be possible without them.
Address from Margot James, Minister for Digital and the Creative Industries
Hear from Margot James, Minister for Digital and the Creative Industries, Department for Digital, Culture, Media & Sport as she reflects on the importance of the Index over the years and how it is supporting government and their digital strategy across the various regions in the UK. Margot also highlights the importance of creating a workforce that is empowered by technology and how we can bring together partners to give everyone the confidence and opportunities to make use of digital and technology.
We are always looking for partners who are passionate about the agenda and data-driven change, as we are. Please get in touch with the Insights, Policy & Partnerships team at: DigitalSkillsInclusion@lloydsbanking.com