The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.


Tools and resources

Our useful tools and resources include information on best practice and how to act on key findings.

Digital Skills Training and Support

These websites provide free digital skills training, support and best practice; including courses on getting set up online, online safety and finding a job online.

Learn My Way - Good Things Foundation

Money Management tools

Hints, tips and resources to help with financial skills and money worries.


Organisations helping to drive digital inclusion and accessibility.

Online Safety

Information about how Lloyds Bank is taking your online security seriously and links to online safety tips, advice and resources.

Contextual Research and Information

Links to key research ports and strategy papers regarding digital and financial capability.

Regional and national findings and case studies

The Consumer Digital Index key findings are provided at a regional and national level as well as local case studies.

About us

The digital index is created with our partners. Find out how we have created the Index, hear thoughts from our partners and watch a short vlog from Margot James, Minister for Digital and the Creative industries.

Download the report

Read the 2019 UK Consumer Digital Index report for full details.

Download report (PDF)opens in a new tab.