If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.


Tools and resources

Our useful tools and resources include information on best practice and how to act on key findings.

Online Safety

Information about how Lloyds Bank is taking your online security seriously and links to online safety tips, advice and resources.

About us

The digital index is created with our partners. Find out how we create the Index, how it is used and hear thoughts from our partners.

Regional findings and case studies

The Consumer Digital Index key findings are provided at a regional level, along with local case studies.

Download the report

Read the 2020 UK Consumer Digital Index report for full details.

Download report (PDF)opens in a new tab.