Tools and resources

Our useful tools and resources include information on best practice and how to act on key findings.

Lloyds Bank Academy

Find out where the Lloyds Bank Academy can take you

From connecting with friends and family, to saving money online, the Lloyds Bank Academy has a range of lessons all designed to help you get more out of life and work. The Academy is open to everyone, easy to follow and completely free. 

About the academy

Digital Skills Training and Support

These websites provide free digital skills training, support and best practice; including courses on getting set up online, online safety and finding a job online.

Money Management tools

Hints, tips and resources to help with financial skills and money worries.

Inclusivity

Organisations helping to drive digital inclusion and accessibility.

Online Safety

Information about how Lloyds Bank is taking your online security seriously and links to online safety tips, advice and resources.

Contextual Research and Information

Links to key research ports and strategy papers regarding digital and financial capability.

Previous UK Consumer Digital Index reports

Consumer Digital Index 2020 (PDF, 3.4MB)
Consumer Digital Index 2019 (PDF, 3.9MB)
UK Consumer Digital Index 2018 (PDF, 3.2MB)
UK Consumer Digital Index Appendix 2018 (PDF, 491KB)
Digital Access for all 2018 (PDF, 622KB)
UK Consumer Digital Index 2017 (PDF, 2.86MB)
UK Consumer Digital Index 2017 appendix (PDF, 1.1MB)
UK Consumer Digital Index 2016 (PDF, 3.92MB)

 

Previous business reports and insights

2020 Transformation with Tech Report (PDF, 1.7MB)
UK Business Digital Index 2019 (PDF, 2.9MB)
UK Charity Digital Index 2019 (PDF, 3.6MB)
UK Business and Charity Digital Index 2018 (PDF, 3.6MB)
UK Business and Charity Digital Index 2018 Appendix (PDF, 887KB)
UK Business Digital Index 2017 (PDF, 4.7MB)opens in a new tab.
UK Business Digital Index 2017 Appendix (PDF, 335KB)opens in a new tab.
UK Business Digital Index 2016 (PDF, 2.9MB)
UK Business Digital Index 2016 Appendix (PDF, 289KB)

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Our story and case studies

Read about how we have been using our data since 2016 and how the insight has to led to action for us and our partners. 

Essential Digital Skills data tables

To access more in depth information on the 2020 EDS data, please refer to the interactive tables. 

Download the report

Read the 2021 UK Consumer Digital Index report for full details.

Download report (PDF, 3.5MB)opens in a new tab.