Previous reports, our Academy and resources

Our useful tools and resources include information on best practice and how to act on key findings.

Previous UK Consumer Digital Index reports

Consumer Digital Index 2021 (PDF, 3.5MB)
Consumer Digital Index 2020 (PDF, 3.4MB)
Consumer Digital Index 2019 (PDF, 3.9MB)
UK Consumer Digital Index 2018 (PDF, 3.2MB)
UK Consumer Digital Index Appendix 2018 (PDF, 491KB)
Digital Access for all 2018 (PDF, 622KB)
UK Consumer Digital Index 2017 (PDF, 2.86MB)
UK Consumer Digital Index 2017 appendix (PDF, 1.1MB)
UK Consumer Digital Index 2016 (PDF, 3.92MB)

 

Previous business reports and insights

2020 Transformation with Tech Report (PDF, 1.7MB)
UK Business Digital Index 2019 (PDF, 2.9MB)
UK Charity Digital Index 2019 (PDF, 3.6MB)
UK Business and Charity Digital Index 2018 (PDF, 3.6MB)
UK Business and Charity Digital Index 2018 Appendix (PDF, 887KB)
UK Business Digital Index 2017 (PDF, 4.7MB)opens in a new tab.
UK Business Digital Index 2017 Appendix (PDF, 335KB)opens in a new tab.
UK Business Digital Index 2016 (PDF, 2.9MB)
UK Business Digital Index 2016 Appendix (PDF, 289KB)

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Lloyds Bank Academy

Find out where the Lloyds Bank Academy can take you

From connecting with friends and family, to saving money online, the Lloyds Bank Academy has a range of lessons all designed to help you get more out of life and work. The Academy is open to everyone, easy to follow and completely free. 

About the academy

Digital Skills Training and Support

These websites provide free digital skills training, support and best practice; including courses on getting set up online, online safety and finding a job online.

Money Management tools

Hints, tips and resources to help with financial skills and money worries.

Inclusivity

Organisations helping to drive digital inclusion and accessibility.

Online Safety

Information about how Lloyds Bank is taking your online security seriously and links to online safety tips, advice and resources.

Contextual Research and Information

Links to key research ports and strategy papers regarding digital and financial capability.

How digital are UK businesses

To understand more about the digital skills of UK businesses, and what you can do to support, visit our website.

Download the report

Read the 2021 Essential Digital Skills report for full details.