Person writing on a table

Our story and partnerships

First published in 2014, the Lloyds Bank annual insight reports are the largest measure of digital capability for small businesses and charities in the UK - and the only measure of their kind.

Why Lloyds Bank?

Lloyds Banking Group’s core purpose is to help and support UK businesses, government and partner agencies in ways designed to Help Britain Prosper; from new opportunities, emerging technologies and effective commercial choices.

For the last six years we have:

  • Analysed the behavioural data of over 14,000 UK organisations’
  • For the first time in 2020, we have had the ability to analyse the transactional data of 200,000 microbusinesses, enabling more granular insights
  • Recorded over 7,000 hours with small businesses and charities to understand their thoughts, motivations and barriers
  • Produced 100+ case studies detailing the impact of digital on their organisational activities.

This data and insight:

  • Is used by UK government to inform public policy, and shape the UK’s Digital Strategy
  • Underpins the UK government’s Digital Skills Partnership for over 200 cross-sector partners and the Essential Digital Skills framework supporting every adult within the UK
  • Helps business partners and peers to evolve their own customer propositions, products and inclusion strategies, as well as make the case for change within their own organisations
  • Supports small businesses as they decide how and where to place their focus and investments
  • Helps Local Enterprise Partnerships and local authorities to identify and develop impactful digital skills programmes for their area
  • And, complements the Future Dot Now coalition, so that people and businesses can make the most of their digital skills.

What are Lloyds Bank doing?

  • Lloyds Banking Group is committed to training 1.8 million individuals and organisations in digital skills (including Internet Banking) between 2018 and 2020 as part of our Helping Britain Prosper Plan
  • The Lloyds Bank Academy provides free digital training for individuals, small businesses and charities
  • Supports the Group’s Digital Champion network, numbering over 20,000 volunteers across the UK committed to improving the digital skills of two individuals, charities or businesses each year
  • Is partnered with Google Digital Garage, Upskill Digital, Good Things Foundation and multiple professional associations to run face-to-face and online digital training across the UK.

Thanks to our partners

Thanks to everyone who has contributed to the insight reports to date and the newly released 2020 Transformation with Tech report. We create the report with and for partners and it would not be possible without you.

Our partnership with Be the Business

This year we have partnered with Be the Business on the analysis and production of the 2020 Transformation with Tech report.

Be the Business is a business-led and government supported independent charity created to close the UK’s productivity gap. Chaired by Sir Charlie Mayfield, former chairman of the John Lewis Partnership, Be the Business is spearheading a business-led drive to help companies across the UK improve their performance. Their range of free resources, mentoring programmes, leadership courses and tech adoption supports help ambitious leaders build more competitive, successful, growing businesses.

They also focus on building leadership and management capacity amongst SMEs and encouraging tech adoption. Research shows that increasing the adoption of tech by UK SMEs would lead to major productivity gains and increased competitiveness.

Through the Lloyds Banking Group and Be the Business partnership, we are providing access to funding, research and tools to help businesses better understand, measure and increase productivity and technology adoption.

Together we are Helping Britain Prosper. 

Important legal information

Lloyds Bank is a trading name of Lloyds Bank plc, Bank of Scotland plc, Lloyds Bank Corporate Markets plc and Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH.

Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 2065. Bank of Scotland plc. Registered Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000. Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278, 169628 and 763256 respectively.

Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH has its registered office at Thurn-und-Taxis Platz 6, 60313 Frankfurt, Germany. The company is registered with the Amtsgericht Frankfurt am Main, HRB 111650. Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für Finanzdienstleistungsaufsicht.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please note that due to FSCS and FOS eligibility criteria not all business customers will be covered.

While all reasonable care has been taken to ensure that the information provided is correct, no liability is accepted by Lloyds Bank for any loss or damage caused to any person relying on any statement or omission. This is for information only and should not be relied upon as offering advice for any set of circumstances. Specific advice should always be sought in each instance.