Information for existing Payment Protection Insurance (PPI) customers
What is PPI?
PPI is insurance that pays out a sum of money to help cover your repayments on your loan, credit card or mortgage (product) in certain life events*. The actual events covered by your policy will depend upon the level of cover that you have purchased and you should always refer to your policy terms and conditions for confirmation of your level of cover and exclusions (what isn’t covered). Lloyds Bank no longer sell Payment Protection Insurance (PPI), however if you are interested in purchasing protection for your existing credit agreements then please refer to MoneyHelper for guidance.
*Existing LBG PPI policies offer varying levels of cover including:
- Unemployment / Redundancy – if you are in work and become involuntary unemployed
- Accident and Sickness / Disability - If you are in work and you have an accident or become ill or disabled during the period of cover
- Life - If you die during the period of cover
- Critical Illness - If you are diagnosed with a critical illness
- Carer Cover - If you become a carer during the period of cover
- Hospitalisation Benefit - If you are confined to hospital for a number of set days in a row whilst you are permanently retired or are 65 or over
- Positive Job Solutions
There are a number of ways to check if you have PPI
An easy way to understand if you have an active PPI policy is to check your monthly credit card account statements for the record of premiums you have paid. If you have a loan or mortgage agreement then you will need to refer to your annual account statement. For the majority of PPI policies (excluding personal loans) you will have received an annual review of your insurance policy, this informs you with details of the cover and cost of your premiums for the previous year.
In addition to these checks you may still hold the documentation given to you when you purchased PPI, such as a policy document or policy schedule. If you are still unsure if you hold a PPI policy then there is a list of numbers below to help you with your enquiry.
How do I make an insurance claim on PPI?
If you would like to discuss registering a claim you should call the number provided within your PPI policy booklet to discuss your circumstances with our specialist claims handlers. We have provided a list of useful telephone numbers below to call if you can not locate your own paperwork.
Product |
Helpline |
Opening Times |
---|---|---|
ProductPayment Protection Insurance (PPI) |
Helpline0345 300 0541 |
Opening TimesMonday to Friday: 9am - 5pm |
ProductMortgagesure |
Helpline0370 400 4705 |
Opening TimesMonday to Friday: 9am-5pm. |
ProductMortgage Unemployment and Disability Insurance (MUDI) |
Helpline |
Opening TimesMonday to Friday: 8:30am - 6:00pm |
Credit Cards PPI
Product |
Helpline |
Opening Times |
---|---|---|
ProductPayment Protection Cover (PPC) |
Helpline |
Opening TimesMonday to Friday: 9am - 5pm |
Loans PPI
Product |
Helpline |
Opening Times |
---|---|---|
ProductLoan Protection (LP) |
Helpline |
Opening TimesMonday to Friday: 9am - 5pm |
ProductCritical Illness |
Helpline |
Opening TimesMonday to Friday: 9am - 5pm |
Other PPI
Product |
Helpline |
Opening Times |
---|---|---|
ProductBill Payment Protection |
Helpline |
Opening TimesMonday to Friday: 9am - 5pm |
ProductPersonal Income Insurance (PII) |
Helpline |
Opening TimesMonday to Friday: 9am - 5pm |
ProductBusiness Loan Repayment Insurance (BLRI) |
Helpline0330 134 8214 |
Opening TimesMonday to Friday: 9am - 5pm |
Support Lines
Product |
Helpline |
---|---|
ProductHealth Advice Line |
Helpline |
ProductPositive Job Solutions |
Helpline |
Credit Cards*
If your claim is successful your Credit Card policy will usually pay 20% of your outstanding Credit Card balance (calculated on the date your claim arises) each month for a maximum of 6 months per claim for accident, sickness and unemployment. In the event of your death or if you are critically ill (HBOS only) then the insurance will pay off your outstanding credit card balance. It is important to get your claims assessed by one of our specialist claims handlers as there are varied levels of cover.
Mortgages*
Your Mortgage policy will usually pay out a regular sum of money to cover your monthly mortgage repayments (or a percentage of them) for a fixed period of time, usually 12 or 24 months or until you return to work (whichever is earlier ).
Loans*
Your Loan policy will usually pay out a regular sum of money to cover your monthly repayments (or a percentage of them) for a fixed period of time – usually 12 months – or until you return to work (whichever is earlier).
*This information is only a guide to what benefit you may be able to claim, all claims will be assessed based upon your current policy terms and conditions.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).