The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Lloyds Bank Home Insurance

Information for existing customers

If you already have our home insurance, here you'll find information about what's covered in your policy, how to make a claim, useful phone numbers and what you can do to make sure you've got all the cover you need.

Home insurance policy documents

We have a number of different Home Insurance policies.

There are two steps to follow to help you find the correct Home Insurance policy documents:

  • Check the first three letters of your policy number (for example HDA or HIA) and pick the option below.
  • Check the start date of your most recent policy to help you choose the appropriate document.

Please note, your policy number/start date can be found on previous correspondence.

If your policy number starts with HDA:

Home Options Insurance

If your policy number starts with HAP or your quote reference starts with HAQ:

Home Insurance

If your policy number starts with HIA:

Home Solutions Insurance

If your policy number starts with MHA:

Other Home Insurance Policies

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).