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Viewing statements and transferring money online

Make fast, easy transfers between Lloyds Bank accounts and easily access your credit card, current account and savings account statements online.

We've made improvements to your online bank accout statements - take a look at the changes.

What is paper-free?

Paper-free is a way that you can receive electronic statements and/or correspondence for eligible credit cards, current accounts and savings accounts.

It's the secure and convenient way to cut down on your filing and find the information you need in one central place – to view, print and download whenever you need to.

If you don't choose to go paper-free, you will still receive paper copies.

  • View, download and print your statements safely and securely online, 24/7 (subject to maintenance periods)
  • Search your current and savings account statements by date, amount or payment type
  • You can still order paper copies of your savings and current accounts in just a few clicks. The first copy of each statement is free for paper-free customers.

 

Printing your statements

It's now even easier to print your online statements:

  • Use the printer friendly option at the bottom of your personal current and savings account statement – not the print function in your browser.
  • We’ve adapted the layout so you can see key information more quickly and statements now print on less paper.
  • Credit card and Personal Loan statements are in PDF format, allowing you to easily download and print whenever you want.

How far back can I access statements?

Current and savings accounts

You can access your current account and savings statements from 2002.

Credit cards 

You can view your latest statements as well as historical statements back to November 2012. 

Loans

You can view your latest statements as well as historical statements back to April 2014.

Your Digital Inbox

Your Digital Inbox is where you will receive electronic versions of the correspondence that you would normally receive in the post.

If you opt into online correspondence we will stop sending certain letters by post and send you an email when you receive a new item in your Digital Inbox.

The online version will look exactly the same as the correspondence you receive in the post.

How will I view paper-free statements?

Personal current account or savings account 

You can view your statement online at any time by logging on to Internet Banking. You can use the online search function to view and print your statements.

Your account statements will be displayed in HTML format.

Credit card or a personal loan

You can view your statement online at any time by logging on to Internet Banking. You can use the online search function to view, download or print your statements.

Your account statements will be displayed as PDF (Portable Document Format) files.

How will I view paper-free correspondence?

Personal current account/loans/savings account

You can view your correspondence online at any time by logging on to Internet Banking. Your correspondence will be displayed as PDF documents in your Digital Inbox, which you reach via the Account Overview page. 

You can use your Digital Inbox to view, organise and print selected correspondence.

If I choose paper-free statements or correspondence what other documents will I receive online?

Personal current accounts and savings statements

We’ll also display your annual summaries, historical fees and interest rates documents in HTML format in your personal account area.

We’ll provide your annual interest summaries and pre-notifications of charges as PDF documents in your Digital Inbox.

Personal current accounts and savings

The correspondence we send will also include changes to your account terms and conditions, overdraft agreements and other letters about any overdraft you may have.

If you’re paper-free for correspondence only you’ll receive postal copies of your historical fees and interest rates documents. We’ll provide your annual summaries,

annual interest summaries and pre-notifications of charges as PDF documents in your Digital Inbox.

Personal loan statements

If you choose paper-free statements you’ll receive your annual statements as PDF documents in your personal account area.

Personal loan correspondence

You will receive Notices of Sums in Arrears online as PDF documents in your Digital Inbox.

Credit card statements

You’ll receive online documents relating to your credit card in PDF format in your personal account area, including documents that we normally send as part of your paper

statements, such as certain Notices of Variation, Notices of Default Sums, Notices of Sums in Arrears and Annual Statements as part of your electronic statement.

You’ll continue to receive some documents and information by post, such as annual statements or any arrears notices.

To get to your statements: click on the account name.

Bank statement

Search your statements: with Internet Banking, you can see your statements as far back as 1 July 2002 and search for specific items, such as payments you’ve made and cheques you’ve written.

Change the order of your transactions: to see your latest transactions on the top or at the bottom of your statement, just click on the green triangle displayed next to the Date field. The order of your statement will flip.

Bank statement

To save time, click View a mini-statement and we'll show you the last 5 transactions.

View, search, print and download your statements with the tools displayed on the screen.

Have your weekly balance sent to your mobile: sign up for free* Text Alerts

Find out more about online statements: Watch the demo

Managing your online and paper preferences is easy. Just log on to your Internet Banking, in the ‘help and support’ section click the ‘show me’ button and then click Manage online and paper preferences(requires you to log on to Internet Banking)  for a step-by-step guide to switch to paperless.

It’s quick and easy to transfer money using Internet Banking.

  • To transfer money between your current and savings account: click the Make a Quick Transfer link on your account page.
  • To get money to friends, family or businesses: select Make a payment next to your account.

For security we’ll double-check it’s you making the payment by giving you a quick automated call to confirm it.

Find out about our automated security call

How long does it take for money to be transferred?

To make a payment online, the account you're paying into has to be enabled to take Faster Payments. The money will usually go through within two hours (provided it’s within the Faster Payments Service limits).

However, sometimes it can take up to the close of business the next working day from the day the payment is sent.

If the account you want to pay into can’t take Faster Payments you won’t be able to make the payment online.

Check the account you want to pay into can take Faster Payments – use the sort code checker.

How much can you pay and how long does it take?

Different payment types have different limits. The table below shows you how much you can send and how long it’ll take.

 Transfer money between your existing Lloyds Bank accountsMaking a payment to another account
Daily Transaction limit Up to £1,000,000 Up to £25,000
Received Immediately Within two hours. Most Faster Payments will be received within 2 hours, but you should allow up to close of business the next working day.

Your daily limit includes:

  • bill payments
  • payments to individuals
  • new standing orders
  • increases in a standing order
What is midata?

When you bank, shop or pay a bill, the information can form a picture of your spending and shopping habits. midata gives greater access to your personal data and the ability to use it, as it can be helpful when choosing suitable products and services.

A midata file shows your previous 12 months spending and banking history. It does not show any personal information like your name, address or date of birth.

To download a midata file, log on to your Internet Banking and select 'Download midata' under 'Your account tools' on Your accounts.

What can you do with midata?

Uploading your midata file to financial comparison websites helps you make more informed decisions when shopping around for your ideal current account.

Is it safe to use on third-party websites?

You should take the same care when using midata files as you normally would using any sensitive information online. Make sure that your anti-virus software is up to date, avoid using midata files on shared or public computers and always check that any third-party websites are genuine.


Important legal information

Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.ukVisit the Financial Conduct Authority website. Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). We subscribe to the Lending Code; copies of the code can be obtained from www.lendingstandardsboard.org.ukVisit the Lending Standards Board website.

*We don’t charge but your network operator may charge for some services (e.g. receiving text messages when you're abroad) so please check with them.

Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.

Calls may be monitored or recorded.