Card & PIN Services
Find out about how you can manage your cards with Internet Banking and our secure Mobile Banking app.
Mobile Banking app
Scan to download
- Join our 7 million app users.
- Secure log on with a fingerprint or Face ID.
- Stay up to date with notifications.
Frequently asked questions
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If you report your card as lost or stolen or order a replacement card, your card will be cancelled straight away. Depending on the card you have ordered, a new one will be with you in 3-5 working days.
If you have reported a debit or credit card as lost or stolen, you can view your card details in our Mobile Banking app. This will allow you to use your card details to purchase things online or over the phone whilst waiting for your new card to arrive.
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If you want a new card and PIN, remember to select both options when ordering a replacement online. If you only select a new card we will not send you a new PIN.
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If your card is due to expire soon, we will automatically send you a new one in the post. You should receive it around a week before your old one expires. You can also view your new card details in our Mobile Banking app up to 60 days before your old credit card expires, and up to 30 days before your old debit card expires.
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From time to time, you might be asked to enter your PIN when paying for things under £100. This is an added security measure and is likely to happen if you use your contactless card several times in a row. You can view your PIN in our app.
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If you have locked your PIN, by entering it incorrectly, you can unlock it at a cashpoint. Insert your card, enter your correct PIN and select Unlock my PIN from the options on screen. If you do not know or are unsure of your PIN you can view it in our mobile app.
Important legal information
Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.
Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).
Although you can give us instructions 24 hours a day, seven days a week through Internet Banking, Mobile Banking and PhoneBank® some of those instructions cannot be processed until the next working day. For example if the instruction is given after 10pm or at weekends or Bank Holidays. We don’t charge you for Mobile Banking but your mobile operator may charge for some services, please check with them.
Apple Pay
Device and Card restrictions apply. Apple Pay is available on iPhone 6 and above, Apple Watch and iPads with Touch ID. Card restrictions include International accounts, non-personal accounts, Visa credit cards , Electron cards , additional credit card holders and customers under 13 years of age.
Google Pay
Card and account type restrictions include:
American Express credit cards, Electron Cards, Visa credit cards, additional credit cardholders, foreign currency accounts, non-personal accounts, Basic Accounts and customers under 13 years
Android, Google Pay and the Google pay and Google Play logos are trademarks of Google inc.
Mobile Banking app
Available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available on devices running iOS or Android. (the app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details). Our app does not work on jailbroken or rooted devices. Device registration required. Terms and conditions apply. Mobile Banking services may be affected by phone signal.