Hi, I'm Jaz and I'm a Lloyds Digital Assistant.
Have you forgotten your memorable information?
The easiest way to reset this is through our mobile banking app.
First, select 'Forgotten your logon details'.
We'll need your User ID, along with some personal information to identify you.
If you don't know your User ID, select 'No', we'll then ask for some account information instead!
You'll then be asked to create your new memorable information.
If you need help, select 'What's this', for more about the rules for creating it.
Press, 'close' to return.
You can now enter your new memorable information, we'll ask you to confirm this by entering it a second time.
We'll send you a one-time passcode text to your preferred mobile number.
Once you receive the six-digit code, you'll have five minutes to enter it into the app.
If you are unable to do this, please select 'Can't get a text' at the bottom of this screen.
You'll then be given other options on how to complete the reset.
All done!
We'll confirm that your memorable information has been changed and, will also provide you with a reminder of your User ID.
