If you are coming to the end of your mortgage, credit card or loan payment holiday, we will contact you before it ends, there is no need to call us. You can use our coronavirus support tool to find the right solution for your needs and confirm what you would like to do in a few simple steps.

 

Keep your family safe

It's important to keep you and your family safe from scams. If you know what to look out for then you can protect yourself and your loved ones from fraud.

Partner and spouse fraud

When you're in a relationship, you may share some day to day costs. But if you let your partner use your account and the relationship ends, they may still be able to take your money.

What you can do:

  • Don’t share your banking details - If it’s your account, you should be the only person to use the bank card and PIN, and to log onto Internet Banking.
  • Get a joint account - If you live with a partner and share costs, you could get a joint account. This will give both of you your own banking details. And if the relationship ends you can close the account.
  • Choose a strong password and PIN code - Don’t use personal dates or names that someone close to you could guess. If your partner knows your banking details and the relationship ends, you should change them.
  • Don't write bank details down - Don’t write down your PIN or password or other banking details. This will stop anyone else from using them.
  • Put cash in the bank - Make sure you keep most of your cash in the bank and not in the house.
  • Keep an eye on cheques - If you have a cheque book, make sure it's kept safe and all the cheques are counted.

Next topic: Dating scams

Previous topic: Carer fraud

Ask us for help

We know that it can be hard for some people to get out and about. Come into a branch or visit our support page to find out how we can support your loved one with their banking.

Think you've been a victim of fraud?

You should contact us right away if you think you’ve been a victim of fraud. We can then guide you on what to do next.

Contact us now

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

Personalisation. We will always greet you personally using your Title and Surname. We will never use ‘Dear User’ or ‘Dear Valued Customer’. Where you hold an existing account with us, we will quote the last four digits of your account number, such as your current account, savings account or credit card. If you don’t yet have an account with us but we have your postal address details, we may use part of your postcode. Internet Banking-related emails may also include your Internet Banking User ID.
Links. All links within our emails will go to a page on www.lloydsbank.com, or to trusted Government regulatory websites (e.g. Financial Ombudsman, Financial Conduct Authority, etc). Research emails may take you to a partner research company website but you will not be asked for any Internet Banking log in details. In fraudulent emails, website addresses may appear genuine on first sight, but if you hover your mouse over the link without clicking, it may reveal a different web address. On our genuine emails the link address always starts with email.lloydsbank.com or www.lloydsbank.com. We will never link direct through to our Internet Banking log in page or to a page that asks for your security or personal details.