Mortgage support
Worried about paying your mortgage? We have various ways that we can help you.
Report your card lost or stolen
You can do this online
- It's safe and secure.
- It'll block your card straight away.
- And it saves you a phone call.
Once you've cancelled your card it can't be reinstated.
Freeze your card
If you've misplaced your card you can freeze it whilst you look for it using our Mobile Banking app.
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If you don’t have our app, you can learn how to set it up. You can also visit us in branch, or if you’d prefer to speak with someone, give us a call.
We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.
Apple Pay is not available on all debit cards, credit cards and accounts. Restrictions include: Non-personal accounts, Visa credit cards, Electron cards, additional credit card holders and customers under 13 years of age. Available on iPhone 6/6+ and above, iPad with Touch ID and Apple Watch
Google Pay is not available on all debit cards, credit cards and accounts. Restrictions include: Electron cards, Visa credit cards and additional credit card holders, non-personal accounts, Basic Bank accounts and customers under 13 years. Google Pay app must be downloaded and is available on Android devices with contactless capability (NFC), running on the Android 4.4 KitKat Operating system or newer.