Report your card lost or stolen

You can do this online

  • It's safe and secure.
  • It'll block your card straight away.
  • And  it saves you a phone call.

Once you've cancelled your card it can't be reinstated.

Freeze your card

If you've misplaced your card you can freeze it whilst you look for it using our Mobile Banking app.

How to freeze your card

 

Internet Banking guide

Log on and select help & support at the top of your account overview page, choose lost or stolen card and fill out a short form.

We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.

Report a lost or stolen card

Mobile Banking app guide

Log on to our app, type lost or stolen in the search bar and fill out a quick form.

We'll cancel your card straight away and you'll receive your new card in 5 working days, depending on the type of card you have ordered.

Download app

What happens next

Once you've reported your card as lost or stolen you can view your new card details in our app. You can view your debit card details the next day and your credit card details within 5 days. This lets you use your new card details online whilst waiting for your new card to arrive in the post.

If you're registered for Wallet Pay apps such as Apple Pay or Google Pay™ you can use your mobile device to pay for your shopping whilst you wait for your new card to arrive in the post.

If you're not registered, our app gives you all the details you need to sign up to these services.

More Card and PIN services

Manage how your cards are used, report your card lost or stolen and view your PIN online.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service. Calls from abroad are charged according to the telephone service provider’s published tariff. Not all Telephone Banking services are available 24 hours a day, 7 days a week. Please speak to an adviser for more information.

Apple Pay is not available on all debit cards, credit cards and accounts. Restrictions include: Non-personal accounts, Visa credit cards, Electron cards, additional credit card holders and customers under 13 years of age. Available on iPhone 6/6+ and above, iPad with Touch ID and Apple Watch

Google Pay is not available on all debit cards, credit cards and accounts. Restrictions include: Electron cards, Visa credit cards and additional credit card holders, non-personal accounts, Basic Bank accounts and customers under 13 years. Google Pay app must be downloaded and is available on Android devices with contactless capability (NFC), running on the Android 4.4 KitKat Operating system or newer.