Set up our app

Join our 7 million app users 

  • Log on with your fingerprint or Face ID
  • Stay up to date with app notifications
  • View card and PIN
  • Freeze your debit or credit card
  • View your upcoming and regular payments.

Steps to take

We’ll guide you through it.

  1. Scan the QR code (desktop only) or select Download app (mobile) to install the app.
  2. Once open, select Log in if you already use Internet Banking. If not, select Register and follow our registration guide.
  3. Enter your User ID and password. Use the same details you do for Internet Banking.
  4. Next, enter 3 characters of your memorable information as indicated.
  5. Now we'll do a quick security check to confirm it's you. Select a number for us to call you on.
  6. You'll get a 4-digit code on your screen. We'll call you and ask you to say or key the code that comes up on your phone.
  7. All done, you're up and running.

Getting started in our app

Mobile Banking app

Scan to download

  • Join our 7 million app users.
  • Simple and secure logon.
  • Stay up to date with notifications.

 

More about our app

Mobile Banking app

  • Join our 7 million app users.
  • Simple and secure logon.
  • Stay up to date with notifications.
Download app

Online Security 

Biometric logon

Biometrics use your fingerprint or face recognition to make signing into our app faster and more secure.

More about biometrics

How secure is our app?

We use some of the latest technologies to fight fraud and help keep you and your money safe.

More about app security

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Message us in our app

It can answer your everyday banking questions. If it can’t, it’ll put you through to a human who can.

How to message us

Our app explained

Find the answers to some of our common app queries.
 

Frequently asked questions

App notifications

Opt-in to notifications about payments, weekly spend summaries or updates as you use your card.

More about app notifications

Everyday banking


More and more people are banking with us online. See what you can do in our app or on our website.
 

What you can do online

Everyday banking


More and more people are banking with us online. See what you can do in our app or on our website.
 

What you can do online