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Existing customers

If you're a new or existing credit card customer, you can get started and manage your credit cards here.

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New credit cards

Received a new Lloyds Bank Credit Card? Here's our top links to all the information you'll need to get started with your new credit card.

Activate your Credit Card

Setting up your new credit card

Setting up paper-free statements

Personalise your PIN number

Credit card statements and making payments explained

Rates, charges and balance transfers explained

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Your offers

As an existing Lloyds credit card customer you could benefit from promotional offers.

Balance transfers

Money transfers

Apply for a second card

Swap your existing credit card

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Existing credit card customers

Managing your Lloyds Bank Credit Card is quick and easy to do. Here's our top links to useful information and services that you could use to help manage your credit card.

Manage an existing card

Making payments

Request an additional cardholder

Changing your address

Changing your name

Redistributing your credit limit

Rates and charges

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Lost or stolen cards

If your credit card is lost or stolen, you can report this and request a replacement through Internet Banking, or on the move using your Lloyds Bank Mobile Banking app.

Simply log on and fill in our short form.

Log on to report it

Alternatively, you can call us on 0800 096 9779 or visit your nearest branch.

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Staying safe online

Keep safe when shopping online with your Lloyds Bank Credit Card.

We’ve put together some helpful tips to guide you through your online shopping experience to give you confidence and ensure that you stay safe and secure.

Take a look at our tips for using a credit card online.

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Going abroad?

You no longer need to tell us when you are travelling abroad, our fraud and security systems will always be on the lookout so you can relax when you are away.

Find out more


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Credit card help

We're here to help you manage your credit card. We've put some helpful guides together where you'll find helpful advise on what to do if you have any concerns about your credit card.

The Bank of England Base Rate

The Base Rate is the interest rate set by the Bank of England and is also known as the ‘official Bank Rate’.

Find out more

Making sure you get a fair deal

We want you to find a product that's right for your circumstances, which is why we adhere to the Standards of Lending Practice, which are monitored and enforced by the Lending Standards Board.

To find out more you can read the statement of responsibilities, which details what's expected of us, the lender and you the borrower.

Useful phone numbers

Lost or stolen cards - 0800 096 9779
(+44 1702 278270 from outside the UK)
Open 24 hours, seven days a week

Credit card enquiries - 0345 606 2196
(+44 1702 278 272 from outside the UK)
Open 7am - 11pm, seven days a week

Activation - 0800 032 0444
(+44 2074 812 548 from outside the UK)
Open 7am - 11pm, seven days a week

Balance transfers - 0345 606 2172
(+44 1702 278 272 from outside the UK)
Open 7am - 11pm, seven days a week