Passbook removal FAQs

  • 1.
    How will I check my balance?

    You'll be able to check your balance using:

    • the Mobile Banking app or Internet Banking
    • Telephone Banking
    • a cash machine
    • a branch.
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  • 2.
    I have a joint account, will it still be a joint account?

    Yes, this won't change.

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  • 3.
    My account is for a club/charity/society, does this still affect me?

    The changes will still apply, although these accounts are for individuals. A business account could better meet your needs. See our business bank accounts to find out what we offer.

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  • 4.
    If I have a passbook account and my branch is being closed, how does this affect me?

    We're still here to help and support you. There's a number of ways you can bank with us - online, on your mobile, or over the phone.

    You can ask us for a cashpoint card so you can still pay money in and take money out at any of our branches. You can also use it to withdraw cash at any 'LINK' cash machine.

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  • 5.
    How often will you send me statements?

    You'll still receive statements in any month where a payment is made. You can also ask us for a statement any time online or over the phone or get mini statements in a branch or at a cash machine.

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  • 6.
    Do I need a cashpoint card to pay money in at a branch?

    If you already have a card for another Lloyds Bank account, you can use that to pay money in, take money out and identify yourself in a branch. This works for all your accounts.

    A cashpoint card lets you withdraw cash at cash machines and pay money in using the Instant Deposit Machine in our branches, and at the branch counter. You can also use it at any 'LINK' cash machine.

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  • 7.
    What if I don't want a cashpoint card?

    You'll need to bring a card for a Lloyds Bank account so that we can check who you are in a branch. If you don't, you'll need to show us another type of acceptable ID like a passport or driving licence, which will take us longer to check.

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  • 8.
    I have a cashpoint card, but I've forgotten my PIN. What do I do?​

    You can find your PIN on the Mobile Banking app. Or you can ask us for a new PIN online, over the phone or in a branch.

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  • 9.
    Where can I use a cashpoint card?

    You can use a cashpoint card:

    • at a cash machine in a branch, or any cash machine with a 'LINK' logo.
    • at an Instant Deposit Machine in a branch.
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  • 10.
    I'd like a cashpoint card, can I order one?

    Yes. Depending on the type of account you have you can order a cashpoint card over the phone or in a branch.

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  • 11.
    Can I use my cashpoint card at a Post Office counter?

    You can't use a cashpoint card to withdraw money at the Post Office counter, but you can pay into your account using a paying in slip. Just ask us for one by phone or in branch. If your Post Office has a 'LINK' cash machine, you can use a cashpoint card with that.

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  • 12.
    Can I keep my Passbook?

    Yes. But you won't be able to use it to identify yourself in a branch, and we won't record any more transactions in it.

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  • 13.
    I'm unhappy about this change and want to make a complaint. What should I do?​

    To make a complaint, please get in touch here.

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