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We’re here to support you if you've been affected by coronavirus.
Mortgage, Loan or Credit Card repayments
Car Finance repayments
Home Insurance payments
If you have Payment Protection Insurance you may be able to claim under your policy if you are unable to work due to sickness or unemployment. Our Payment Protection Insurance page has more details.
For Channel Islands or Isle of Man customers, see our Lloyds Bank Islands page.
If you are facing, or expect to face financial difficulties, we can help. Our money worries provides support and guidance or you can get free independent advice. You can also speak to us.
If you need to increase your existing arranged overdraft limit, apply online through Internet Banking or our Mobile Banking app.
Find out how to register for Internet Banking or register now.
For Channel Islands or Isle of Man customers, see our Lloyds Bank Islands page.
You may have borrowing across a range of products such as mortgages, arranged overdrafts, loans, store cards and credit cards. So it’s important to regularly review your finances to make sure you’re managing your money as effectively as possible.
1. Combining borrowing to reduce monthly payments or the amount you pay overall
If you have a few borrowing products like store cards, credit cards, personal loans or arranged overdrafts, it may help to combine them into a single product with a single monthly payment. This could help you budget as you won’t need to worry about multiple payments and could reduce the amount you pay each month.
However, it’s important to understand how much interest you pay in relation to each as whilst combining all borrowing into one or extending a product term can sometimes reduce how much you pay each month, you could still end up paying more interest overall. That’s why it’s important to understand if any of these options are right for you.
Balance Transfer
Debt Consolidation/ Additional borrowing
2. Changing the term of your mortgage to reduce your monthly payment or pay off faster to reduce the interest you pay overall
You can ask to change the mortgage term from what we originally agreed with you if:
3. Switching to a new mortgage deal with a lower interest rate, to reduce the monthly amount you pay
You may be able to switch to a cheaper deal by applying for a Mortgage Product Transfer, early repayment charges may apply. Full details can be found on our switching deals page.
You could lose your home if you don’t keep up your mortgage repayments.
Making a claim for a credit or debit card transaction
If you’ve had a problem with a transaction on your account we recommend contacting the retailer first. If they can’t help and you’ve paid using your Lloyds Bank credit card, raise a claim. If you’ve paid using your debit card, call us on 0345 300 0000 (or +44 1733 347007 if you’re calling from outside the UK). Lines open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.
Making a claim for a cancelled package holiday, flights or accommodation
If you’re struggling to get a refund from the travel provider, we may be able to help.
Your money is safe in your account. We’ll never call, text or email to tell you to move money to another account or ask for your banking details.
Fraudsters are using coronavirus to try out new scams. One of the things they’re doing is sending emails and texts that claim to be from the NHS. They may offer the chance to sign up for the vaccine and want you to click on a link. The page may look real but it’s a copy to try to scam you into giving your details. Remember, the vaccine is free and the NHS will never ask for a payment or for your banking details.
Here's how to protect yourself:
A few more tips to help you stay safe from scams:
Find out more about how to stay safe from scams.
Be ready for changes when you shop online
We’re adding an extra security step when you shop online, to check and make sure it's really you.
We can check by texting a passcode to your mobile, calling your landline or you can use our Mobile Banking app. Make sure you’ve given us your latest phone numbers so we can contact you, or your transaction will be refused. To find out more, see our support page for changes to shopping and banking online.
Learn essential digital skills for life and make the most of being online with a free 1-2-1 session from the Digital Helpline. Also, continue exploring more free learning to boost your skills and build confidence through the Lloyds Bank Academy.
The Lloyds Bank Academy: Boost your digital skills with online training
Calls and online sessions may be monitored and recorded. Not all Telephone Banking services are available 24 hours a day, seven days a week.