Here you can find out what's covered in your policy, check that you have the cover you need, find useful phone numbers and learn how to make a claim.
Find your Home Insurance policy documents along with information about what’s covered in your policy, how to make a claim, useful phone numbers and frequently asked questions.
To help you get back to normal as quickly as possible, here’s an easy step-by-step guide to what you should do before contacting us, and how we’ll look after your claim.
Find the numbers you need below:
Claims/Renewals/General Enquiries (Lines are open 8am-6pm Monday to Friday and 9am-1pm Saturday)
If your policy starts with HAP – 0345 300 5177
All other policies – 0345 300 0110
24 Hour Emergency Homeline – 0345 3000 170
24 Hour Legal Helpline if your policy starts with HDA – 0800 028 0732
All other policies – 0345 3000 180
Moving home doesn’t have to mean a new home insurance policy. Find out how to take yours with you.
Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. Authorisation can be checked on the Financial Services Register at www.fca.org.ukVisit the Financial Conduct Authority website. Lloyds Bank plc is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service.
Lloyds Bank plc Registered Office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065.