Manage your policy online
Existing customers can make a claim or change, renew and cancel their policy online.
What would you like to do today?
Urgent Claims
Facing an emergency? Get immediate assistance when you need it most with our 24/7 support.
Home Emergency customers
If you're a Home Emergency customer and you need help right now, please call within 48 hours of discovering your emergency. Your claim will be declined if your emergency is not reported within this time.
Find out more about Home Emergency cover
Thinking about leaving us?
There may be something we can do to help if you are concerned about the cost of your cover, the type of cover you have or if you're moving home.
Accessibility and disability support
Learn more about the extra support we offer.
Accessibility and disability support
Learn more about the extra support we offer.
Change in personal circumstances or life events
We’re here for the ups, the downs and everything in between.
Appoint someone else to manage your policy
If you need someone you trust to manage your policy, or would like to support someone else, we are here to help.
You can also call us and let someone you trust talk to us on your behalf.
Bereavement
By your side when it matters to help you deal with the practical aspects if the policy holder has died.
Let’s look at the details
Here are some of the most common questions people have when they want to manage their policy.
Your home insurance in online banking
Check your cover details and make a claim, all from one place.