Inside content area, use arrow keys or tab to access content

Existing Home Insurance Customers

Here you can find out what's covered in your policy, check that you have the cover you need, find useful phone numbers and learn how to make a claim.

View your policy information

Find your Home Insurance policy documents along with information about what’s covered in your policy, how to make a claim, useful phone numbers and frequently asked questions.

Find out more


How to make a claim

To help you get back to normal as quickly as possible, here’s an easy step-by-step guide to what you should do before contacting us, and how we’ll look after your claim.

Find out more

Keep your policy up to date

If your situation changes find out how to update your policy, so you’re protected if the worst happens.

Find out more

Getting in touch

Find the numbers you need below:

Claims/Renewals/General Enquiries (Lines are open 8am-6pm Monday to Friday and 9am-1pm Saturday)

If your policy starts with HAP – 0345 300 5177

All other policies – 0345 300 0110

24-Hour Emergency Helpline – 0345 3000 170

24 Hour Legal Helpline if your policy starts with HDA – 0800 028 0732

All other policies – 0345 3000 180

Moving home? Stay insured

Moving home doesn’t have to mean a new home insurance policy. Find out how to take yours with you.

Financial Services Compensation Scheme

FSCS logo