Inside content area, use arrow keys or tab to access content

Existing home insurance customers

If you're already an existing Lloyds Bank Home Insurance customer, you're in the right place. If you'd like to check your policy, add additional cover, make a general enquiry or make a claim, you'll find helpful information here.

Helpful information for existing home insurance customers

If you need to get in touch with us you'll find helpful contact numbers along with copies of your policy documents here.

There are two steps to follow to help you find the correct home insurance policy documents:

  1. check the first three letters of your policy number (for example HDA or HIA) and pick the option below
  2. check the start date of your most recent policy to help you choose the appropriate document. Your policy number/start date can be found on previous correspondence.

Policy documents

Contact us

Policies starting with HAP or for new customers with a quote reference starting with HAQ:

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:

Lloyds Bank Home Insurance policy booklet (PDF)

Lloyds Bank Home Insurance (HAP) Policy Limits (PDF)

For policies with a start date before 02/09/2018 or which renew before 27/10/2018:

Lloyds Bank Home Insurance policy booklet (PDF)

Home Emergency Cover

Policies with an original start date on or after 14/04/2019 are provided by Allianz Global Assistance

Home Emergency policy booklet (PDF)

Policies with a start date before 14/04/2019 are underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency policy booklet (PDF)

General enquiries and making a claim* - 0345 3005 177

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax helpline - 0345 3000 180

Policies starting with HIA

Lloyds Bank Home Solutions Insurance Policy Booklet (PDF)

General enquiries* - 0345 3000 110

Making a claim* - 0345 3000 130

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax advice helpline - 0345 3000 180

Policies starting with HDA

For policies which renew on or after 28th July 2017:

Lloyds Home Options Contents Insurance policy booklet

Lloyds Home Options Buildings Insurance policy booklet

Home Emergency Cover

Home Emergency policy booklet

General enquiries and making a claim* - 0345 3005 177

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax advice helpline - 0345 3000 180

Policies starting with MHA

MHA Lloyds Bank Home Insurance (MHA) Policy Booklet (PDF)

General enquiries and making a claim* - 0345 3001 520

24 hour emergency helpline - 0345 3000 170

24 hour legal helpline - 0345 3000 180

Policies starting with HAP or for new customers with a quote reference starting with HAQ:

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:

Lloyds Bank Home Insurance policy booklet (PDF)

Lloyds Bank Home Insurance (HAP) Policy Limits (PDF)

For policies with a start date before 02/09/2018 or which renew before 27/10/2018:

Lloyds Bank Home Insurance policy booklet (PDF)

Home Emergency Cover

Policies with an original start date on or after 14/04/2019 are provided by Allianz Global Assistance

Home Emergency policy booklet (PDF)

Policies with a start date before 14/04/2019 are underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency policy booklet (PDF)

Contact us

General enquiries and making a claim* - 0345 3005 177

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax helpline - 0345 3000 180

Contact us

General enquiries* - 0345 3000 110

Making a claim* - 0345 3000 130

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax advice helpline - 0345 3000 180

Policies starting with HDA

For policies which renew on or after 28th July 2017:

Lloyds Home Options Contents Insurance policy booklet

Lloyds Home Options Buildings Insurance policy booklet

Home Emergency Cover

Home Emergency policy booklet

Contact us

General enquiries and making a claim* - 0345 3005 177

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax advice helpline - 0345 3000 180

Contact us

General enquiries and making a claim* - 0345 3001 520

24 hour emergency helpline - 0345 3000 170

24 hour legal helpline - 0345 3000 180

*Lines are open Monday-Friday 8am-6pm, Saturday 9am-1pm. Calls will be recorded and may be monitored for training and/or quality purposes.

Customers icon

How to make a claim

To help you get back to normal as quickly as possible, here’s an easy step-by-step guide to what you should do before contacting us and how we’ll look after your claim.

Make a home insurance claim

Light bulb icon

Additional cover options

It's important to keep your policy up to date. If your situation changes you may need to update your policy to make sure you have the right level of cover. You can add a wide range of additional cover options to tailor your policy to your requirements. Limits, terms and exclusions apply.

Additional cover options

Frequently asked questions

If you'd like more information about our home insurance policies or any of the additional cover options, we're here to help.

You can find answers to some of the most frequently asked questions here.

Frequently asked questions