The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Existing Home Insurance Customers

Here you can find out what's covered in your policy, check that you have the cover you need, find useful phone numbers and learn how to make a claim.

Making a claim and servicing your policy online

Due to the coronavirus pandemic it is taking us a very long time to answer customer calls. Please use the below guidance to get in touch with us. This will allow us to answer the phone to the most vulnerable customers more quickly.

Read our FAQs on coronavirus

Please get in touch using the links below. For all requests sent by e-mail, we'll need your name, address, policy reference number, contact number and reason for your request.

Cancel your home insurance policy online

Make a claim online (only available for customers with policies starting with HAP; registered for Internet Banking)

Make a claim (all other policies)

Make a payment (please e-mail us and we'll call you back as soon as we can)

If you have received your renewal letter and you want to discuss your price, level of cover, or if you are experiencing financial difficulty or anything else, please e-mail us.

Contact us by e-mail

View your policy details

If you need to get in touch with us you'll find helpful contact numbers along with copies of your policy documents here.

There are two steps to follow to help you find the correct home insurance policy documents:

  • First, find your policy reference number on any letter we’ve sent out to you previously. It starts with 3 letters, for example, HIA123456789.
  • Choose your policy below to get details of your cover with us. 

Information for existing home insurance customers

Policy documents

Contact us

Policy documents

Policies starting with HAP or for new customers with a quote reference starting with HAQ:

For policies with a start date on or after 02/09/2018 or which renew on or after 27/10/2018:

Lloyds Bank Home Insurance policy booklet (PDF)

Lloyds Bank Home Insurance (HAP) Policy Limits (PDF)

For policies with a start date before 02/09/2018 or which renew before 27/10/2018:

Lloyds Bank Home Insurance policy booklet (PDF)

Home Emergency Cover

Policies with an original start date on or after 14/04/2019 are provided by Allianz Global Assistance

Home Emergency policy booklet (PDF)

Policies with a start date before 14/04/2019 are underwritten by Royal & Sun Alliance Insurance plc.

Home Emergency policy booklet (PDF)

Contact us

If you’re registered for Internet Banking you can make a claim online.

 

Make a claim online

Find out more about making a claim online

 

General enquiries, renewals and making a claim* - 0345 3005 177

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax helpline - 0345 3000 180

 

Cancel your policy online

Policy documents

Policies starting with HIA

Policy renewals on or after 13th February 2020:

Lloyds Bank Home Solutions Insurance Policy Booklet (PDF)

Policy renewals before 13th February 2020:

Lloyds Bank Home Solutions Insurance Policy Booklet (PDF)

Contact us

General Enquires and renewals* - 0345 3000 110

Making a claim* - 0345 3000 130

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax advice helpline - 0345 3000 180

 

Cancel your policy online

Policy documents

Policies starting with HDA

For policies which renew on or after 28th July 2017:

Lloyds Home Options Contents Insurance policy booklet

Lloyds Home Options Buildings Insurance policy booklet

Home Emergency Cover

Home Emergency policy booklet

Contact us

General enquiries, renewals and making a claim* - 0345 3005 177

24 hour emergency helpline - 0345 3000 170

24 hour legal and tax advice helpline - 0345 3000 180

 

Cancel your policy online

Policy documents

Policies starting with MHA

Policy renewals on or after 13th February 2020:

Lloyds Bank Home Insurance (MHA) Policy Booklet (PDF)

Policy renewals before 13th February 2020:

MHA Lloyds Bank Home Insurance (MHA) Policy Booklet (PDF)

Contact us

General enquiries, renewals and making a claim* - 0345 3001 520

24 hour emergency helpline - 0345 3000 170

24 hour legal helpline - 0345 3000 180

 

Cancel your policy online

*Lines are open Monday-Friday 8am-6pm, Saturday 9am-1pm. Calls may be recorded and monitored for training and/or quality purposes.

How to make a claim

To help you get back to normal as quickly as possible, here’s an easy step-by-step guide to what you should do before contacting us and how we’ll look after your claim.

Make a home insurance claim

If your policy starts with HAP you can make a claim online.

Find out more about making a claim online

Additional cover options

It's important to keep your policy up to date. If your situation changes you may need to update your policy to make sure you have the right level of cover. You can add a wide range of additional cover options to tailor your policy to your requirements. Limits, terms and exclusions apply.

Keep your policy up to date

If you'd like more information about our home insurance policies or any of the additional cover options, we're here to help.

You can find answers to some of the most frequently asked questions here.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.