Mortgage Payment Holiday
If you need to take a short break from paying all or part of your mortgage, because you are having difficulties making your payments, let us know here.
You can take up to a maximum 3 months’ payment holiday if you’ve been affected by the coronavirus, in any way.
We’re currently dealing with a much higher number of phone calls than usual, so you may find it quickest to ask for a payment holiday by using the form below.
How it works
- Fill in the details below
- We'll send you a text message in 3-5 days to let you know if you can take a payment holiday.
- If you take a payment holiday, when it ends your monthly payment will go up. This is because during the payment holiday period interest will continue to be charged and your mortgage balance will increase. Your monthly payment will be calculated on the new balance and for repayment mortgages, the payments which haven’t been made will be spread over the remaining mortgage term.
- There may be other ways to catch up on the payments you’ve missed, we’ll write to you with more details on your options before your payments are due to restart.
- If you're already on a payment holiday or are about to start one that we've already confirmed, your new holiday will start when your current one ends, as long as you haven't used your maximum payment holiday allowance (currently 6 months).
- If we agree to your request, any other existing payment arrangements you have with us will be replaced by this payment holiday.
Payment holidays will not have a negative impact on your credit file. However, you should remember that lenders may use information obtained from other sources, such as bank account information, in their lending decisions. If you're already behind with your payments, taking a break won't increase the number of months that you need to catch up.
You can complete this form if your account is less than 6 months in arrears.
Before you get started
It's important to note that the amount you owe will go up as we'll still charge interest for the duration of your payment holiday.
You’ll need your 14-digit mortgage account number. You can find this in Online Banking or on any letters you’ve had from us about your mortgage.
You should also be aware that because we're busier than usual, it may take up to 10 working days for your payment holiday to take effect.
If your next mortgage payment is due in the next 10 working days, your payment holiday may not start until the following month. We will confirm to you via text the start date of your payment holiday.
You can see when your next mortgage payment is due by signing in to Online Banking and viewing the statement of the bank account from which your Direct Debit is paid.