Subscription payments

You can view, cancel and block regular subscription payments in our Mobile Banking app.

A subscription is a way to make frequent payments to a service provider. They’re often used for streaming services, payday loan repayments and gym memberships. You can set one up using your card details.

The service provider takes a payment from your debit or credit card when they think it’s due. You can see these payments in our Mobile Banking app.

Subscriptions are different to Direct Debits, where you would give your account number and sort code.

Subscriptions can also be called recurring card payments, Continuous Payment Authorities or CPAs.

  • Step by step guide to cancel a subscription in our app.

    Step 1

    Tap the subscription to be cancelled.

    Step 2

    Tap ‘Cancel my subscription’.

    Step 3

    Review the information on cancellations.

    Step 4

    Tick the consent box to confirm then tap ‘Cancel my subscription’.

    Step 5

    Success! Your cancellation has been requested

    Sometimes, we can’t cancel a subscription. If that happens, we can block your payments.

  • Step by step guide to block a subscription in our app.

    Sometimes, we can’t cancel a subscription. If that happens, we can block your payments so you won’t pay the service provider any more money. It takes up to 24 hours for a block to work. You should ask your service provider to cancel your subscription too.

    Step 1

    Tap the subscription to be blocked.

    Step 2

    Tap ‘Block my payments’.

    Step 3

    Review the information on blocking payments. Then tap ‘Block my payments’.

    Step 4

    Your payment has been blocked

Here’s a step by step guide to view a subscription in our app.

Step 1

Tap the three dots next to the account you’d like to view or search 'subscriptions' in the top search bar.

Step 2

Tap ‘Manage Subscriptions’.

Step 3

All subscriptions will be listed on this page.

Frequently asked questions

  • Some companies won’t let us cancel for you. If that happens, we’ll still block the payments but you’ll need to contact the service provider to cancel the subscription. We’ll let you know if we couldn’t cancel something.

    We won’t be able to cancel a subscription if:

    • Any of the details are wrong, missing, or don’t match what you gave the other company. You’ll need to contact them to cancel it. We’ll be able to block the payments if you contact us.
    • It’s not in your name. The person who set it up can still cancel it in our app, or contact us to block payments.
    • If you’ve agreed to pay for a service until a certain date, we can’t cancel it early. You should contact the company to see if you can cancel it.
  • A block on payments can take 24 hours to set up. If you block payments less than a day before the next one is due, it may still go through. We’ll block any payments after this though.

  • Once you’ve asked us to cancel a subscription, you can’t stop the process in our app. You’ll need to contact us.

    You should also contact the service provider to make sure your subscription keeps going.

  • If you want to remove the payment block, please contact us.

    If you’ve cancelled your subscription, you will need to set up a new one with the service provider.

App-exclusive features

Mobile Banking: We don’t charge you for Internet Banking but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. You must be registered for Internet Banking.

Mobile Banking app: Our Mobile Banking app is available to Internet Banking customers with a UK personal account and valid registered phone number. Our app is available to iPhone and Android users only and minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. Device registration required.

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