Change or cancel a standing order

You can do this online

See a list of regular payments in our app or Internet Banking.
Make changes to your standing orders at any time.
Cancel any standing orders you no longer need.

Mobile Banking app guide expandable section
Internet Banking guide expandable section
Log on and select the More menu from your account.

Select Direct Debits & standing orders. This will open a list of all your regular payments.

Find the standing order you want to change. Then select the Amend button next to it to change the payment details or Delete to cancel it.

Confirm you want to go ahead. You’ll see a message letting you know your change has been made.

Log on and select the More menu from your account.
Select Direct Debits & standing orders. This will open a list of all your regular payments.
Find the standing order you want to change. Then select the Amend button next to it to change the payment details or Delete to cancel it.
Confirm you want to go ahead. You’ll see a message letting you know your change has been made.

Getting started online

If you don't bank online expandable section

If you don’t have our app, you can learn how to set it up. You can also visit us in branch, or if you’d prefer to speak with someone, give us a call.

Let’s look at the details

What’s the difference between a Direct Debit, a standing order and a subscription? expandable section

Types of regular payment

Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
You can view and manage them in the app or Internet Banking.

Regular payment types	What it is	Used for things like	See these guides
Regular payment types Direct Debit	What it is Lets a company take money from your account. The amount can go up or down depending on how large the bill is.	Used for things like Utility bills Gym memberships Mobile phone contracts	See these guides View or cancel a Direct Debit
Regular payment types Standing order	What it is Lets you send a set amount of money to another account. You control the amount of money you send.	Used for things like Moving money to a savings account Paying someone in your family	See these guides Set up a standing order Amend or cancel a standing order
Regular payment types Subscription payment	What it is Lets a company charge your debit or credit card. The amount can be the same each time, or can go up and down.	Used for things like Music and video streaming Food memberships	See these guides View, cancel or block a subscription (app only)

How long it takes a standing order to clear expandable section

Standing orders are usually processed on the same day they are set up. Allow three to five working days for the money to reach the recipient.

View payment timescales
If your standing order isn't paid expandable section

If you don’t have enough money in your account to pay a standing order, your bank may refuse to pay it. When this happens, your standing order stops until the next scheduled payment.

How we handle failed standing orders

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