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Standing orders let you regularly send money to another account.
If you don’t have our app, you can learn how to set it up. You can also visit us in branch, or if you’d prefer to speak with someone, give us a call.
Regular payment types |
What it is |
Used for things like |
See these guides |
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Regular payment typesDirect Debit |
What it is
|
Used for things like
|
See these guides |
Regular payment typesStanding order |
What it is
|
Used for things like
|
See these guides |
Regular payment typesSubscription payment |
What it is
|
Used for things like
|
See these guidesView, cancel or block a subscription (app only) |
Standing orders are usually processed on the same day they are set up. Allow three to five working days for the money to reach the recipient.
If you don’t have enough money in your account to pay a standing order, your bank may refuse to pay it. When this happens, your standing order stops until the next scheduled payment.
First, check your account to see if the money has already been returned.
If it has, you can resend the payment with the right details.
If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.
If you don't know them or don’t want to contact them, call us on 0345 300 0000 (+44 1733 347 007 from overseas), 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.
We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.
Calls may be monitored or recorded to help us improve our quality of service.