Set up a standing order

Standing orders let you regularly send money to another account.

You can do this online

Set up a standing order for up to £25,000 using your phone, tablet or web browser.
Choose how often and when you want to send the money.
It’s easy to change or cancel.

Mobile Banking app guide expandable section
Internet Banking guide expandable section
Log on and select More actions from your account.

Select Standing orders and Directs Debits. Then choose Set up a standing order.

Select who to pay. This can be one of your own accounts, someone you’ve paid before, or someone new.

Enter an amount and a reference, if you have one.

Choose how often to make the payment, as well as when it should start and finish. Then select Continue.

Check the details are right. Then select Confirm standing order to go ahead.

All done – you’ll see a message to confirm you’ve set up a standing order.

Log on and select More from your account.
Select Direct Debits & standing orders. Then choose Set up a standing order.
Select who to pay. This can be one of your own accounts, someone you’ve paid before, or someone new.
Enter an amount and select Make a standing order.
Choose how often to make the payment, as well as when it should start and finish.
Select Continue. Check the details are right, then choose Confirm. We may ask you to enter your password.
All done – you’ll see a message to confirm you’ve set up a standing order.

Getting started online

If you don't bank online expandable section

If you don’t have our app, you can learn how to set it up. You can also visit us in branch, or if you’d prefer to speak with someone, give us a call.

Let’s look at the details

What’s the difference between a Direct Debit, a standing order and a subscription? expandable section

Types of regular payment

Direct Debits, standing orders and subscriptions are all used to pay bills or move money on a regular basis.
You can view and manage them in the app or Internet Banking.

Regular payment types	What it is	Used for things like	See these guides
Regular payment types Direct Debit	What it is Lets a company take money from your account. The amount can go up or down depending on how large the bill is.	Used for things like Utility bills Gym memberships Mobile phone contracts	See these guides View or cancel a Direct Debit
Regular payment types Standing order	What it is Lets you send a set amount of money to another account. You control the amount of money you send.	Used for things like Moving money to a savings account Paying someone in your family	See these guides Set up a standing order Amend or cancel a standing order
Regular payment types Subscription payment	What it is Lets a company charge your debit or credit card. The amount can be the same each time, or can go up and down.	Used for things like Music and video streaming Food memberships	See these guides View, cancel or block a subscription (app only)

How long it takes a standing order to clear expandable section

Standing orders are usually processed on the same day they are set up. Allow three to five working days for the money to reach the recipient.

View payment timescales
If your standing order isn't paid expandable section

If you don’t have enough money in your account to pay a standing order, your bank may refuse to pay it. When this happens, your standing order stops until the next scheduled payment.

How we handle failed standing orders
If you’ve paid the wrong person expandable section

First, check your account to see if the money has already been returned.

If it has, you can resend the payment with the right details.

If it hasn’t and you know the recipient, the easiest and quickest way to get your money back is to contact them directly.

If you don't know them or don’t want to contact them, call us on 0345 300 0000 (+44 1733 347 007 from overseas), 8am – 8pm, seven days a week. Not all Telephone Banking services are available 24 hours a day, seven days a week.

We’ll try to recover the money for you. Please be aware that we may not be able to help you. In that case you‘ll need to contact the bank you made the payment to.

Calls may be monitored or recorded to help us improve our quality of service.

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