The challenging times we’re all experiencing means we’re getting a lot more calls than usual and our call times are longer. So we can support people in the most vulnerable situations, we ask that you only call us if your enquiry is urgent. You can still use our online and mobile banking services and our automated service.

 

Banking with us is even better with the app

Everyday banking on the go where you can:

  • Use the app whenever you want
  • Change your address
  • View pending transactions
  • Pay people
  • Log on securely using fingerprint or Face ID with a compatible device.

We’ll make sure it’s you

Quickly and securely verify it’s you when shopping online and logging on to Internet Banking.

Maps

With a simple tap or click on your transactions you can see their location on a map.

Freeze card

Using the app you can freeze and restrict how your debit and credit cards are used if you’ve misplaced them.

Find out more about freezing your cards

What you’ll need to start

  • Device running a recent version of iOS or Anrdoid
  • Wi-Fi or 3G/4G data on your phone
  • Apple App Store or Google Play account
  • Internet Banking User ID and password
  • Up-to-date phone number registered with us

Step by step guide to setting up the app

Download the app from the App Store or Google Play

Step 1

Download the app from the App Store or Google Play. Then open it once it’s ready.

Image of app

Step 2

If you already use Internet Banking, select ‘Log on’. If not, select ‘Register’ and follow our registration guide.

Reigstering for Internet Banking

Step 3

We’ll ask for your User ID and password. Use the same details you do for Internet Banking.

Entering memorable information

Step 4

Next we’ll need 3 characters of your memorable information. The number above each box tells you which to enter.

Security Call

Step 5

Now we’ll do a quick security check to make sure it’s you. Choose a number for us to call you on.

Confirmation code

Step 6

You’ll get a 4-digit code on your screen. Then we’ll call you on the number you chose.

Code confirmation

Step 7

When you answer the phone, we’ll ask you to read out the code or key it in using the numbers on your phone.

Set up complete

All done!

That’s it, you’re up and running with the app.

What makes our app so secure?

Our Mobile Banking app has extra security technology built in. It keeps your details safe and private and means there are fewer ways for things to go wrong:

  • Express logon - Log on securely and quickly with your fingerprint on compatible iPhone and Android devices, and with Face ID from iPhone X. If you prefer, you can also log on with just 3 characters from your memorable information.
  • Time-out - Set how long the app waits before logging off for security, so you can flip between apps when you need to.
  • Encryption - The app keeps your banking and personal details safe on your phone, at the bank and everywhere in between.
More about our app security

FAQs

If you still have some questions about our apps, security or anything else take a look at our FAQs.

Frequently asked questions

Download our Mobile Banking App

Please note: Our Mobile Banking app is supported by devices running iOS or Android. The app is not compatible with some older versions of the operating systems – check the App Store or Google Play for more details.

If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.

Android/Google Play is a trademark of Google Inc. Apple, the Apple logo, Touch ID and Face ID are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

It may be unlawful to use some Internet and Mobile Banking services in some countries. Please check before you travel. Services may be affected by phone signal and functionality.

Important legal information

Lloyds Bank plc. Registered office: 25 Gresham Street, London EC2V 7HN. Registered in England and Wales No. 2065. Lloyds Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.

Eligible deposits with us are protected by the Financial Services Compensation Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS).

We don't charge you for Mobile Banking, but your mobile operator may charge for some services, please check with them. Services may be affected by phone signal and functionality. Personal Internet Banking customers only.  Terms and conditions apply.