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Platinum Account
An account packed with benefits, all in one place.
Worldwide family travel insurance, AA Breakdown Family Cover (with Roadside Assistance, National Recovery and At Home) and mobile phone insurance for a £22.50 monthly fee.
This account now includes no debit card fees from us at home or abroad
Features and benefits
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Worldwide multi-trip travel insurance administered by AWP Assistance UK Ltd (Allianz Assistance) and underwritten by AWP P&C SA.
Important information
Cover for any medical conditions under this policy: you may need to declare these, agree cover with Allianz Assistance and an additional premium may apply. If this affects you contact Allianz Assistance directly to find out more.
You might want to visit the MoneyHelper service, which lists firms offering travel insurance for customers with medical conditions. This could help if you’ve been offered cover with a high premium, been refused, or have had cover cancelled due to medical conditions. Think about what might suit your needs best and who you need specialist cover for. For more information access the directory.
Club Lloyds Platinum benefit - Travel insurance Some key benefits
Some important exclusions
Some key benefits
- Covers certain Winter Sports
- Covers UK leisure travel when two or more consecutive nights accommodation is booked (5 consecutive nights or more for business trips)
- Comprehensive cover including:
-Emergency medical cover (up to £10,000,000)
-Cancellation or curtailment cover (up to £5,000)
-Personal accident cover (up to £30,000)
-Baggage cover (up to £2,500, £500 of which for valuables)
-Travel disruption cover (up to £5,000)
- Multi-trip Worldwide travel cover for you and your family (includes, if eligible, your spouse, civil partner or partner and children)
- 24/7 GP telephone service and video consultation service
Some important exclusions
- All cover stops on your 80th birthday. As long as you are under 80 your spouse, civil partner or partner will also be covered until they reach 80
- Medical conditions that you and anyone to be covered have, or have had, if they are not all on the ‘No Screen Conditions’ list must be declared and cover agreed with the insurer (there may be an additional premium if the insurer agrees to cover the condition(s))
- £75 excess per adult per incident may apply
- There's cover for the children of you/your partner, spouse or civil partner when travelling with either of you or another responsible adult, provided the children are 18 or under (24 or under if still in full time education). There's cover for a dependent child where they are staying with a responsible adult even if they were not accompanied during their travel to the destination
- The standard maximum trip duration is 31 consecutive days (for Winter Sports maximum 31 days cover in any calendar year)
- Cover is only available to UK residents, registered with a doctor in the UK and who start and end trips in the UK (UK includes Channel Islands/Isle of Man)
- There is no cover for any amount recoverable from any other source such as your airline or your accommodation provider
- There is no cover if travelling against the advice of the Foreign, Commonwealth & Development Office (FCDO) or other regulatory authority
- There is no cover if you cannot travel or choose not to travel because the FCDO, or any other equivalent government body in another country advises against travel due to a pandemic
Keep in mind the cover is provided whilst you are a United Kingdom resident and are registered with a Doctor in the United Kingdom.
Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB)opens in a new tab as part of the account application process.
Claims and assistance
You can access your packaged bank account benefits, view policy details and make a claim in the app and via Internet Banking.
- For app, click on ‘view account benefits’ from the more button or search for ‘account benefits’.
- For Internet Banking head to the ‘account benefits’ section.
If you don’t bank online, you can also call Platinum Membership Services.
You can also visit our payment disputes page, for help if your travel has been disrupted.
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AA Breakdown Family Cover is provided by Automobile Association Developments Limited (trading as AA Breakdown Services).
Club Lloyds Platinum benefit - AA Breakdown cover Some key benefits
Some exclusions and rights to refuse service
Some key benefits
- Roadside Assistance
- Cover for the account holder and eligible family members, not the vehicle
- Service is only available in the UK, Channel Islands and Isle of Man
- At Home
- National Recovery
With AA Breakdown Family Cover, there’s cover for account holders and certain family members in vehicles, whether you or they are the driver or the passenger. Family members must live at the account holder’s home address or be temporarily living away from that address, but still within the UK (e.g. students).
Eligible family members will include your:
- Partner*
- Parents**
- Siblings***
- Grandparents
- Children****
- Other family members*****
* including spouse, civil partner, fiancé/fiancée
** including stepparents, foster parents, father in-law, mother in-law
*** including brothers, sisters, brother in-law, sister in-law, step-sisters, step-brothers
**** including stepchildren, foster children, grandchildren, son in-law, daughter in-law
***** including aunts, uncles, nieces, nephews and first cousins
Some exclusions and rights to refuse service
- The same or similar cause of breakdown attended by our mechanic in the last 28 days
- The account holder, any joint account holder or eligible family member must be with the vehicle when it breaks down and when the mechanic arrives
- The AA have the right to refuse to provide service if the vehicle is unsafe, un-roadworthy, unlawful or you’ve failed to maintain it (for example, no valid MOT, or continued failure to re-fuel or charge your vehicle)
- There's no cover when travelling in a car, van, minibus or motorcycle exceeding the weight restriction of 3.5 tonnes and max width restriction of 8ft 3in (2.55m)
- There’s no cover for vehicles for business or commercial use
- There’s no cover for you/your eligible family member if you or they are involved in a road traffic accident and the AA will not recover your vehicle. The AA may be able to provide support in the event of an accident if you decide to use the AA Accident Assist service - see below.
AA Breakdown Family Cover FAQ's
Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB) as part of the account application process.
Assistance and emergencies
If you break down on the road, please call Platinum Membership Services.
AA Accident Assist
AA Accident Assist is available to account holders only. This service could help if you or a person insured on your vehicle are in a motor accident where all parties are insured. The service could recover and fix your vehicle, provide a replacement vehicle or courtesy car and manage insurance claims.
The service is only available in England, Wales and mainland Scotland and is not available for motorbikes or mopeds.
We have included the AA Accident Assist terms and conditions in the policy documents. The link is provided above. You will only be asked to agree to the terms if you choose to use the service. The AA will check to see if you are eligible, talk through your situation, describe the help the service can offer, as well as any costs that may be involved, so that you can decide if you want to go ahead.
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Mobile phone insurance is administered by Lifestyle Services Group Limited with a single insurance provider, Assurant General Insurance Limited.
Club Lloyds Platinum benefit - Mobile phone insurance Some key benefits
Some important exclusions
Some key benefits
- Insures one phone on a sole account and two phones from joint accounts
- Repair or replacement phone up to a maximum of £2,000 (including VAT)
- Covers loss, theft,damage or breakdown (including faults)
Some important exclusions
- Excess is £100
- No more than two successful claims per account holder in any 12 month period
- If you make a valid claim for a replacement handset, you will receive a refurbished device which has been through a comprehensive checking process to ensure it’s in full working order
Keep in mind unauthorised network charges are only covered in the event of a successful loss/theft claim.
Keep in mind you’ll need to pay a contribution of £100 each time you make a successful claim (this is the excess).
Read the policy documents for full details and exclusions (PDF, 4.7MB)opens in a new tab
We will also provide you with the Insurance Product Information Booklet (PDF, 1.1MB) opens in a new tab as part of the account application process.
You are already covered for Mobile Phone Insurance. It’s recommended that you register your phone details as it may help simplify the process for any claims you might have to make in the future. To register your mobile phone, go to your Accounts Benefits tab in Internet Banking, use the Mobile Banking app or call Membership Services.
- Log on to Internet Banking
- Select the ‘More actions’ button on your Platinum Account
- Then select ‘View account benefits’ found under the ‘Account information and benefits menu’
- You can register your phone under the ‘Mobile phone insurance’ section
If you don’t bank online, you can also register your phone details or make a claim by calling us.
Assurant provide a mobile device trade in service for UK resident Lloyds customers. You can trade in eligible mobile devices for a cash payment directly into your current account. More information on Assurant.
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This product is not part of the Lloyds Platinum account.
You can get exclusive gadget insurance from Assurant to cover multiple household devices from £5 a month.
This covers items such as smart watches, laptops, tablets, wireless earphones and digital cameras all for a single additional monthly premium. You can apply directly to Assurant for gadget insurance.
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As a Platinum Account customer you get preferential exchange rates when ordering travel money with Lloyds.
Ordering travel money online is simple and secure. If you order by 3pm your money will be sent to your home or local branch the next working day.
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We also offer a Silver account for a £11.50 monthly fee, that offers different level of cover.
There are other accounts available to you that provide banking facilities without additional benefits, and which do not have a monthly fee.
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An arranged overdraft can act as a short term buffer. You can use it to borrow money up to an agreed limit through your bank account.
- You can apply to add an arranged overdraft to your account and you’ll only pay daily arranged overdraft interest if you use it.
- If you use your arranged overdraft but pay it back before the end of the day, then you won’t pay any arranged overdraft interest for that day.
Helpful tools - You can use our eligibility checker and cost calculator to check your eligibility and calculate the cost of an arranged overdraft.
Applying for an arranged overdraft - When you have applied for this account, at the end of the application you can apply for an arranged overdraft which you can add right away. You can also apply for one later.
Amending an arranged overdraft - You can reduce or remove your arranged overdraft at any time through Mobile Banking, Internet Banking or Telephone Banking or by visiting your branch. But you must repay anything you owe if you want to remove an arranged overdraft or anything over the new reduced limit you want. You can also apply to increase it. Using an arranged overdraft increases your overall borrowing and may affect your credit score.
If you don't have enough money in your account or available arranged overdraft to make a payment, we may either let you borrow through an unarranged overdraft or refuse to make the payment. Missing payments and using an unarranged overdraft can damage your credit score, please get in touch with us as we may be able to help you.
Applying for this product does not improve your eligibility for an arranged overdraft.
All overdrafts are subject to application and repayable on demand. You must be 18 or over to apply.
Arranged overdraft details
- £50 interest free amount
- 29.9% EAR (variable) representative
- Your interest rate will be based on how you manage any accounts you have with us and on the credit information we hold about you
- No unarranged overdraft interest, fees or charges
Do you already have a current account with us and need an arranged overdraft?If you already have a current account with us, you can apply for an arranged overdraft through Internet Banking or Mobile Banking. You can also apply to increase your existing arranged overdraft limit too.
Log on to apply for an arranged overdraft
To apply, you need to be aged 18 or older and live in the UK.
Open a Lloyds Platinum Account today
Join the millions of customers on our app
Let’s look at the details
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Packaged bank accounts typically involve paying a monthly fee in return for additional account perks and benefits. For example, these benefits could include breakdown cover, mobile phone insurance and travel insurance, all of which would be covered by the monthly account fee. These are on top of all the features you might normally expect from a current account. If you have a need for more than one of the benefits, it’s a great way to have your insurances grouped together and can often be seen as more cost effective.
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Switch your current account to us in just 7 working days, using our stress-free process
Whether you want to move to Lloyds or you already bank with us, switching is easy. Our team will do everything to make sure your switch runs smoothly, including transferring all your Direct Debits and standing orders to your new account.
You'll be able to switch your account to us at the end of your online application.
Here's how the process works
- Working day 1
The switching begins. We make contact with your old bank to arrange the switch.
- Working day 2
We’ll let you know your old bank has received your request. We then start transferring your payments to your new Lloyds account.
- Working day 3-5
It will take a couple of days to switch over your payment arrangements, and make sure your Lloyds account is ready to go for the switch date.
- Working day 6
If you’re clearing a debit balance at your old account, you’ll need to make sure there are enough funds in your Lloyds account to cover the transfer.
- Working day 7
Congratulations, your switch is complete. Your balance is transferred and your old account is closed.
- After you switch
We'll arrange for payments accidentally made to your old account to be automatically redirected to your new account. We'll also contact the sender and give them your new account details.
Current Account Switch Guarantee
We have designed the Current Account Switch Service to let you switch your current account from one bank or building society to another in a simple, reliable and stress-free way. It will only take seven working days. As your new current account provider we offer the following guarantee.
The service is free to use and you can choose and agree your switch date with us.
We'll take care of moving all your payments going out (for example, your Direct Debits and standing orders) and those coming in (for example, your salary).
If you have money in your old account, we'll transfer it to your new account on your switch date.
We'll arrange for payments accidentally made to your old account to be automatically redirected to your new account. We'll also contact the sender and give them your new account details.
If there are any issues in making the switch, we'll contact you before your switch date.
If anything goes wrong with the switch, as soon as we are told, we'll refund any interest (paid or lost) and charges made on either your old or new current accounts as a result of this failure.
- Working day 1
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Payments
Our payments are quick and secure, and we keep things simple. You can also pay a cheque of up to £5,000 into your account by simply taking a photo of your cheque and uploading to the mobile banking app. There is a maximum daily limit of £5,000 per day.
Send international payments in over 30 currencies, with fee-free euro payments.Debit card
You can use your Visa debit card in over 500,000 locations in the UK and 27 million worldwide. Tap and pay with a Visa debit Card up to £100. You can now use the mobile banking app to choose a contactless payment limit between £30 and £95. You can also add your card to Apple Pay and Google Pay. You can withdraw up to £800 a day from a Lloyds cashpoint or other cash machines.
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Overdrafts
An arranged overdraft can act as a short-term safety net if you need to borrow a little extra money. Learn more about overdrafts and check your eligibility today.
Current account support
Learn how to get the most out of your Lloyds current account with our support pages.
Switch to us
Switching your current account to Lloyds is simple, reliable and stress-free with the Current Account Switch Service.
Account opening is subject to our assessment of your circumstances. You must be over 18 to apply.
Overdrafts are repayable in full on demand.