General claims enquiries
I'm in the process of making a home insurance claim, where can I get help?
If you've already contacted us about making a claim, we have registered your details. We're working hard to contact our customers as soon as possible. Due to the nature of the situation, we are contacting customers on a priority basis. Our most vulnerable customers will be contacted first to ensure that their homes are made safe and secure.
I have a claim that is currently ongoing
If one of our suppliers is assisting with your claim, you may experience delays. We are working hard with our suppliers to prioritise customers who need urgent support to make there home secure and safe to live in.
Will my premiums or terms and conditions be affected by my working from home?
No. If you've been advised to self-isolate at home or your unable to work due to steps taken by your employer, your home will still be covered under the terms and conditions outlined in your home insurance policy booklet.
If you're in a position to work from home, please see our frequently asked questions on working from home.
Am I covered for a deep clean of my home due to coronavirus?
No. Unfortunately this is not something that's insured under the terms and conditions of Lloyds Bank Home Insurance or Lloyds Bank Home Insurance Premier.
My home will be empty for a longer period than normal
Your property is normally covered as long as you don’t leave it empty for more than 30 days (60 for some policies).
However, if your property is empty for longer and this is due to the coronavirus outbreak (for example you are stuck abroad or staying with family) we will still cover your property.
You do not need to contact us to let us know that your property is empty.
I’m struggling to pay my policy premium
If you are experiencing financial difficulties, please email us. We’ll need your name, address, policy number and details about your current circumstances. We’ll look at how we can support you.
Contact us by e-mail